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February 2024 by Brian Kuchmak
No thank you. Over priced, average at best furniture and decor. I likely won't return.
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February 2024 by Kelly Cortes
I want to start with I am not one to leave bad reviews but being in customer service I felt the need to this time, my wife and I came into the store on Dec 9th at around 11am looking for a bed. We had our hearts set on a specific bed, when we came in we were greeted by a rep in which told us the beds were upstairs. I figured since its upstairs someone else would help us. We started to look around and found the bed we were looking for. As we stood there at least 4 reps walked past us without a hello or can I help you. One gentlemen looked at us, I know he looked at us because I saw him staring at us but even so did not ask us if we needed help, not even a Hello. I did notice he did proceed to help another customer that came in after us, he was super friendly to them. We had to walk downstairs after about 15-20 mins of no one bothering to ask us anything, there were reps talking to each other by the cash register and yes they saw us too. A different rep on the first floor did come up to us and she was amazing her name I think is Delilah ( I am so sorry If I have her name wrong but she was amazing) Super patient and helpful. I hate to say this but, maybe we don’t fit the requirements of what people might think a Pottery Barn customer looks like but we have been and it’s really unfortunate that its clear that was the issue since after standing there waiting for someone to ask us if we needed help I observed other customers come in and get helped right away by the same staff that clearly saw we needed help but didn’t bother. A word of advice from a manager in customer service, everyone should be treated the same exact way. The only reason I give 2 stars is because the 2 ladies on the first floor that were very friendly.
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January 2024 by peter wei
One of favorites stores..simple n modern
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December 2023 by Sonya M. Cook
Love this store! They have the best Christmas ornaments!
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November 2023 by Peter Shao
This is a terrible store with the worst customer service I have ever experienced. I picked up a marble console table from the store but the marble was broken. I contacted the store to get a replacement. The sales person from the store asked us to contact many different person to deal with a lot of logistics that should just been handled by them. We ended up having to make more than twenty phone calls and e-mails by ourselves to just fix the problem they need to be responsible for as we are the customer who received the defective product from them.The service person let us place a new order and charged us extra delivery fee for the replacement as they said that’s the only way they can make the replacement. That’s just how their system works. After the replacement, we haven’t received any refund for the delivery fee yet because the person is always out of office and we never received any callbacks as they always promised.Till now, we have been waiting for almost three months to get the thing settled and we are still not sure when they will refund us the delivery fee.Terrible store and very irresponsible attitude and service. Don’t get anything there!
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November 2023 by Joe C.
We ordered an in-stock rug on September 26 only to find out a week later that there was going to be a slight delay. Weeks later we were informed that the carpet would not be delivered until February. We could not wait that long . We have tried to cancel the order 3 times but keep getting the run around. They have charged my credit card for the full amount and have tried to get them refunded the money but have not gotten any confirmation or refund to our credit card. Will not be shopping there or any of there affiliate. BUYERS BEWARE!
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October 2023 by Leslie Perez
Have to do a pickup from PB, and some sales person named Sheila called me so rudely saying I need to pick up and schedule an appointment for the pick up. I said ok I’ll call back need to speak to my husband to see what time works best for him because per the email it says I have 7 days to pick it up. Tell me how she gets so defensive saying “well we don’t work 7 days a week, it’s Bergen county, there’s no way you could pick it up within 7 days”. Then proceeds to tell me “you have to come when our inventory man is here” so I asked for times and she was so upset I asked her , she put me on hold and came back and gave me like 2 days with times out of the “7days” or week I have to pick it up. They need better customer service.
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October 2023 by Rupak kumar Bag
Absolutely shoddy craftsmanship on ridiculously expensive chairs. And customer support doesn't care. We hear different stories every time we call. Anyways I am done with Pottery Barn.
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September 2023 by Elaine Jes
I purchased an item from PB two months ago and their sales person asked for my email address. I told them I did not want any emails from them. I gave them an email address I rarely use. Lo and behold I opened that email account today and not only did I have 1-5 sales emails a day from PB but also Rejuvenation at the rate of another 1-2 sales emails a day. I did not purchase anything from Rejuvenation so the only way I could have received these emails is from PB. In two months I had 350 marketing emails from these two vendors - despicable.
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August 2023 by Terry Lim
Pleasant experience. The staff, Amy was very friendly and informative. She showed us all the fabric options that we wanted to look prior to placing an order. We are currently waiting for it to be shipped.Thank you!!
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August 2023 by Bridget
Went in to purchase multiple couches and not a single floor rep offered to help. They did however fix up the pillows after each time we sat down to try out the couches. I was debating between pottery barn and another similar store and the customer service was the deal breaker for me. Taking our business elsewhere
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July 2023 by Daryl Greene
We recently purchased some furniture there. Linda who helped us was amazing. Beyond helpful and patient.
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February 2023 by Nicole Bacarro
A huge praise for the great customer service my friend and I received today. Specifically for Lori and Linda. They went above and beyond.
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January 2023 by Colleen Christian van Tjonger
I waited at the register for a long time before anyone cared to greet or help me. I was there to return a gift and had to go out of my way and had my baby and husband with me. The woman who helped me was unfriendly, rushed and made me feel bad about returning something. It took her awhile to figure out the computer and I had to restate the same info a few times and explicitly asked for a gift card and I made that clear 3-4 times. Twice she mentioned that I'd receive my gift card via email in 10-15 minutes. I even mentioned that was a great change to procedure as in the past I had to wait for it via USPS. I checked my inbox and spam at least 3 times a day over the last week and never received it so I carved out some more time away from my baby and job to call the store. It turned out that they issued a refund to the purchaser instead of following the direction to issue a gift card to me. What a serious waste of time for me + family and the gift purchaser! I was planning to buy something else and never would have returned the gift if that wasn't the case! They offered no compensation and said to tell the gift purchaser to buy me a gift card. Unbelievable.
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January 2023 by Rebecca Dunn
What a miserable experience. We ordered 3 items, 2 showed up damaged, wasted over 6 hours on the phone with customer service, no one in their corporation communicates. Do not recommend
