Absolutely shoddy craftsmanship on ridiculously expensive chairs. And customer support doesn't care. We hear different stories every time we call. Anyways I am done with Pottery Barn.
August 2023
Pleasant experience. The staff, Amy was very friendly and informative. She showed us all the fabric options that we wanted to look prior to placing an order. We are currently waiting for it to be shipped.Thank you!!
August 2023
Went in to purchase multiple couches and not a single floor rep offered to help. They did however fix up the pillows after each time we sat down to try out the couches. I was debating between pottery barn and another similar store and the customer service was the deal breaker for me. Taking our business elsewhere
