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July 2025 by KBW
Consistently great customer service by Bob at Bill’s Service Center in Hackettstown.
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September 2024 by shisht nandan
My concern is with the U-Haul policy and a really bad customer experience to get the reserved truck and location.
Reserved 26ft Truck on about 3 weeks ahead of the date I needed the truck, but 2 days before I was informed that truck is not available at the location I booked. Now I have an option of bringing the truck from 30 miles away or downgrade to 20ft truck yet from 20 miles away. Customer care service rep was very rude while giving me the options. Reserved again at another nearby location (2 days advance). Again reservation is changed to another location which is 20 miles away.
Why let me reserve it if its not going to be available on that day? Moving is a exhausting experience, last day (or two) changes are not appreciated at all.
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July 2024 by Casey Honig
Bill went above and beyond. Great shop, great people , great equipment.
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July 2024 by Kelly Vasquez
Staff was extremely rude . I wont be using this location anymore
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March 2024 by gina kemp
Racist and corrupt. I have been renting for 30 years, and this is the worst experience I have had. The Racist people acted like I stole the truck when I was extending on the Mobile Application. The racist man, even after getting over paid, tried to charge my card 4 more times for charges customer service couldn’t explain. There were two snow storms during the 18 calendar days I rented the truck, so I paid for days that I didn’t even use the truck without complaint.
Highly disrespectful and More Then Racist. I will never rent from them again.
One more thing the Racist man did not want to put my handicap-placard in the Mail; definitely something seriously wrong there.
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November 2023 by Michael Corso
Very efficient. Did not receive the code for the lockbox. Made a call and it was resolve
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October 2023 by Tim E.
Great experience, will definitely rent from this location again.
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September 2023 by FLASHLIGHTS RUS
Had to go get my tow dolly there as I needed to get a none running car from new Hampshire to New Jersey. It did its job and I'm happy. Thank you.
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July 2021 by Mark Iacampo
Extremely efficient and friendly service. Bob was great. MUCH easier than the website. Face to face is the way to go.
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June 2021 by Eric Heiberg
Rude, condescending and deceptive about price.
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March 2021 by Hasan R.
Guys were patient I didn't know how to use my truck and helped me out load the trailer dolly. Good ppl
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February 2021 by Cynthia George
The Uhaul on 57 has better inventory and keeps the vehicles cleaner!
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August 2020 by Paul Walter
I've rented a van from here a few times and the vans were always clean and well maintained.
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March 2020 by Morris Hoover
Excellent service
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November 2019 by Jennifer Sullivan
Friendly rental staff and a great moving truck!
