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“I live in Raleigh North Carolina and I spent $33 on a couple of small bottles of glue because the shipping was so High and I didn't even realize it. Man named Dan calls me out of the blue and says that he feels he could save me some money on shipping and recharged me for only $19! Who does that nowadays? Thanks a ton and I appreciate your business, certainly will be back when I need stuff!”
“I had a fantastic experience with American Royal Hardware in Montclair, New Jersey. The staff was incredibly friendly, knowledgeable, and genuinely eager to help. I needed several solid brass poles cut down to custom sizes, and they took the time to assist me with precision and care.
What stood out most was their commitment to customer service and their generosity toward the local community. It’s refreshing to find a locally owned hardware store where people still go above and beyond to help their customers.
Thanks again Roy!”
“The showroom is clean, spacious and very well organized. Displays are setup in a way that makes it easy to visualize how everything would look in your space. The staff was knowledgeable, helpful, and attentive without being pushy. If you’re in the market for kitchen or bath products is definitely worth checking out.”
“Dennis was a pleasure to work with. Knowledgeable, friendly and invaluable in helping picking out stone and pavers for our project. The showroom has an amazing selection of stone. By far, the best we have been to.”
“This store is the best store I've been to in years. I was asked if I needed help by at least 8 people. Will and Joe did help me by cutting plexiglass and pointing out products I needed. The lamp I brought in on Monday to be repaired was fixed quickly at a fair price. I will definitely return because of the nice, friendly, and helpful staff. Thank you again.”
“I had a few minor projects hanging around for months & one trip to Marsala Hardware & problems solved. Chris Jeffery could not be more helpful & kind with his assistance & suggestions. We are so lucky to have this local gem in our area! I hope everyone supports local & shops local ~ this place is awesome!”
“They are always so helpful and knowledgeable. I was in there today and Dan was so helpful in changing my remote battery (the cover was stuck and he spent so much time getting it off and putting it back on for me).”
“Great selection and quick shipping! Don't hesitate to call if they don't have what you're looking for online. Chances are they have it or they can get it. Super knowledgeable staff that really care.”
“I freaking love Red Star!!! Ryan and Joe are efficient, kind, knowledgeable, and make me feel valued every time I’m in store. There’s always a good vibe there and I feel taken care of. Been going since I was young with my parents and their consistent care got another generation of customers. You guys rock!!”
“The team at ridge supply is absolutely incredible! You will NOT find better customer service anywhere else. The products they carry us also top notch especially the lumber!”
“This store offers a fantastic selection of high-quality tools at competitive prices, and the staff are always very friendly. The only minor drawback I encountered was an $18 restocking fee when returning an item.”
“Great Communication, Good Pricing, Quick Turnarounds and Great Quality and workmanship. would highly recommend this company. They stand above all others i have dealt with. Jordan was quick and paid attention to the details.”
“EDIT- Sergio the president of the company called me apologized for the behavior of his team and made things right. The product is a good product. The frustration of my review was directed at the inappropriate communication of the customer service, Sergio apologized and promised he would fix that.
I ordered door knobs to replace the generic doorknobs that came with the Bellidini doors. I called the rep to verify the fit and functionality and he offered up that the lead time is quite long and to expect (4 weeks). Luckily I had planned for that. It’s now been 7 weeks. I get delays, as a general contractor that happens all the time not the end of the world.
I reached out for some clarity on the situation and ETA on the product. This is where it comes into play how SKETCHY of a business Door Design Labs is:
I asked them for an ETA April 2nd. Ruslan responds and says “ he doesn’t know. He needs to check back with the manufacturer.”
I wait until the following week ask for a status update. Ruslan says “he can’t exactly say. But if I pay extra he will ship it in the next couple days and I should have it.”
It’s a classic bait and switch scam. He conveniently has the handle he’s been waiting on after asking him for ETAs. But I need to pay more to actually get it quickly. The whole operation is sketchy. Just avoid them. Avoid belldini doors too. Just go EZ Jamb doors, take my advice as a general contractor, it’s not worth saving a couple hundred bucks to work with conmen.”
“I am really very grateful to the people who work in this store. It is a really complete store thanks to this you can get some parts for a water heater they served me in the best way I really recommend this store they are very patient and very kind when it comes to selling again thank you very much your customer service was really appreciable customer”
“These guys are the pro's of the professionals. Excellent high quality materials and construction. Beautiful designs. Surprisingly fast service. There isn't a better deal around.”
“As a new homeowner, I am not very handy at all. Was not sure even sure what to do with a snowblower I was given (does this thing even work? how do I turn it on?)From the very first call, this place went above and beyond. Debbie called me at least 5 times to coordinate pickup and drop off (due to my busy travel schedule)- she was super flexible, informative, and understanding of my needs- and she left so much important detail in her messages to me. For example, I had to suddenly go into the city on the scheduled drop off date, and she found a way to get my drop off scheduled for the next day so I could be there for it- and she also coordinated with the delivery tech to make sure he stopped to show me how to actually use the machine. She did this with minimal contact with me as I was in meetings all day.The tech that picked up and dropped off the snowblower gave me extremely detailed instructions on how to use the machine as was well as tips to take care of it and avoid future issues. Either Debbie told him I had no idea what I was doing, or he could just sense it from my questions- but he did a great job of giving me dumbed down instructions without being condescending or making me feel like an idiot.My experience from my first call to payment and receipt of my machine was exceptional and painless. I was listened to, prioritized, and treated with kindness and respect. I will be using them again for any equipment needs, and recommend you do too- especially if you are intimidated by machines/equipment/are not handy.”
“This place usually has what the big box stores don't. Their employees are very nice and knowledgeable and if they don't have it, they will recommend a place that does.”
“The best hardware store ( in Livingston Nj) it doesn’t matter what you need . From pots and pans to specialized items they have it. Even have candies popular from the movie theaters in the 50’s. ?”
“They sell knowledge. They're convenient, and helpful. Not afraid to say they don't know if they don't. 40 years I've been shopping there. So price is a minor factor. They'll help you save time, and avoid disappointment.”
“Awesome option for tools and gadgets. Good prices and good deals even though recently they haven't come up with good deals and prices are rising. Some stuff you can't find because they are a bit limited many items are missing but they have a lot of options. The Member's Club is not what it used to be, deals are mostly on stuff people don't buy or need.”
“We’ve been getting all of our lumber from this supplier and have had a great experience. The materials are always reliable, pricing is fair, and service is excellent. Barry is especially great to work with — knowledgeable, responsive, and always helpful. Highly recommend them for anyone looking for a dependable supplier!”
“The sales person was amazing. He knew exactly what I need and where it was in the store. I was in and out in literally two minutes. Best of all it was the correct part and it worked. Uah.”
“I called Wallington Plumbing Supply to speak to someone to help me find a replacement part for my toilet. Allen was the sweetest, most helpful person I’ve ever had the pleasure to deal with.
He took the time to listen to my problem and did the research to locate the part that would fit my toilet. He went above and beyond and even texted me the pictures of the parts. He brought a smile to my face… Thank you again Allen for your patience and your kindness…?”
“Great place, they have everything there.From tools to all kinds of fasteners and everything you possibly could or would need. I think there motto is if they don't have it, they don't make it.”
“Absolutely wonderful humans who staff this store and went above and beyond to help me with my purchase. Great recommendations as well, my stock tank is holding up wonderfully with no leaks.”
“JULIAN (I hope i spelled it correctly) IS THE MAN. EVERYTIME I COME HERE AND SEE HIM IM GREETED WITH A SMILE. HES KNOWLEDGEABLE, COMPETENT AND TRULY A PLEASURE TO DO BUSINESS. EVERY1 ELSE IS GREAT AS WELL BUT THIS MAN GOES ABOVE AND BEYOND AND MAKES THINGS HAPPEN. HIGHLY HIGHLY RECOMMEND COMING TO PATERSON AND DOING BUSINESS HERE. I COME FROM WESTCHESTER NY TO NEW JERSEY FOR ALL MY HYDRAULIC NEEDS. DO YOUR SELF A FAVOR AND GET OVER HERE. ALWAYS PRICED RIGHT!!”
“Great fast service . Ask employee for something that was not on shelf he went to the back and less then 1 minute had what I needed .
Thanks for the help”
“My local Ace Hardware store is much more like a mom and pop shop(which I love!)rather than their huge competitors! If they don’t have what I need, they will order it for me. The staff was incredibly helpful with finding the products that I needed along with using one of their 50% off coupons.”
“Love this store and yes contrary to some reviews I love the owner Nick! This family owned store carries everything and we frequent quite often for work orders as well as using this store for our home & garden needs. Any questions or guidance when in doubt just ask Nick he is wealth of knowledge you won't be sorry...Happy shopping!!”
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“The best local hardware store. Full of practical stuff for your home/garden projects and staff is knowledgeable and friendly. My 7 y/o loves to snoop around in there because there are so many neat little items and prices are reasonable. Got my windows re-screened there, and they were done within 24 hrs.”