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“I highly recommend this tax preparation service. They are knowledgeable, detail-oriented, reliable, and take the time to explain everything clearly. I always feel confident that my taxes are done accurately and in my best interest. The process is smooth, questions are answered promptly, and the customer service is excellent.”
“This whole team is so awesome. They always greet you with a warm hello and big smile. Super attentive and available to help with basic teller needs and deeper banking inquires. They are organized, structured, and emphasis customer service and satisfaction. Great leadership.”
“I'm new to PNC. I find everyone there to be very friendly and helpful. Maria is especially lovely. She always says hello with her beautiful smile and warm nature. I love the self help, drive thru. It's so easy!”
“love this bank its just sad when someone gets transferred because they treat you like family and are missed.I am not going to name names because there all awesome .”
“Spoke with a Sid C. today on the phone to set up an account. He was extremely helpful and professional when it came to opening my account. He took his time to work with me and go over all the options that fidelity provides. Great service!”
“Tuesday evening 1/23/24 I had the pleasure of stopping at this bank to make a quick deposit. I found the 2 tellers Michael & Toni to be professional, knowledgeable, and courteous. Now I know where my bank is at when I am in the area. This pNC is open til 6pm and that is exactly why I was here. Late hours. I hope the branch manager knows what a great teller crew this Tuesday shift has :)”
“I started my account a month ago and have nothing but great experiences at this branch!
The staff always goes above and beyond to make sure I leave having fully accomplished what I needed done.
The branch manager is the best!”
“Never seen service like this before here at this branch. Had people open and close the door for us. Wait time was very reasonable. Everyone was also happy and smiling. Not sure if it was long weekend vibes but appreciated their service.”
“5-star service! The new branch manager Kimberli helped setup my business banking account, and the entire process was smooth, professional, friendly, and well explained. I have been banking with PNC for over 20 years, and this is one of the finest branches I have been to. Highly recommend, their team is top notch, you will have a fantastic experience. Cheers! -RJE”
“My family started investing with them before 1980 and I inherited them in 2010. Been investing in bonds etc since then. Made a lot of money both taxable and untaxed monthly interest. Work with Frank Imbriaco. Very highly recommend. Continue to invest each year a couple of months”
“it was really great the person I was talking to her name was April she was so wonderful sweet and nice and that's what I'm looking for every time when I go into Banks some people really rude but PNC Bank in Norfolk Avenue is really they have nice”
“After having a very upsetting and frustrating experience at another PNC Bank branch following my father's passing, I cannot say enough about the outstanding service we received at the Union branch.
The other branch refused to let me close my father's accounts, insisting that I needed additional paperwork from the Surrogate's Office related to my mother, who passed away nearly ten years ago. That paperwork was never actually required. When I tried to explain the situation, I felt dismissed, spoken down to, and treated as though I didn't understand what I was talking about. At a time when I was already grieving the loss of my father, the experience left me feeling defeated and overwhelmed.
I then called the Union branch, and from the very first phone call, everyone was kind, patient, and professional. They scheduled an appointment for the very next day, and the entire process was completely different. Chelsea was phenomenal. She was knowledgeable, compassionate, and incredibly efficient, handling everything we needed in under an hour. She made what had been an incredibly stressful situation feel calm and manageable.
Losing a parent is difficult enough without unnecessary obstacles. Chelsea and the team at the Union branch treated us with kindness, respect, and empathy, and I am truly grateful for the exceptional service they provided. They turned a very discouraging experience into one that restored my confidence in PNC Bank.”
“I always receive excellent service at this branch. Katina is very knowledgeable and helpful. She is always warm, welcoming and attentive. She never gets upset or impatient when I forget my password. She is pleasant and encouraging, and willingly guides me through the process of resetting my password. I must say that I love the personal individual attention that is given to me.
It’s reassuring having a live person to interact with and not having to deal with machines. Everyone at this branch is friendly, helpful and knowledgeable. Maurice Simpkins, VP Financial Services has been tremendously helpful in providing financial guidance. I have seen investment growth over the years since meeting with this knowledge and helpful team. I highly recommend them.”
“Came into this PNC Bank for a new debit card during a busy hour. The teller, Alcy, was very professional, calm, responsible. He was able to get me a new card in less than 10 minutes I am very pleased. Thank you Alcy!”
“Honestly, I had no idea where to begin when it came to investing, but Chris and his team made the whole process feel simple and approachable. They took the time to understand my goals, walked me through a clear plan, and answered all my questions without making it overwhelming.”
“Went in last minute to setup a solo 401k. Got immediate attention and very helpful and thorough guidance at this office. My contact Giovanni was superb and went out of his way to accommodate me. Top notch service A++++++”
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“I’ve been a customer at this branch for quite some time and always had a great experience. Every time I visit, everyone is so friendly and I feel welcomed. The tellers are helpful and the bankers have always quickly and professionally assisted me with several issues.
Their team is knowledgeable, friendly, and makes me feel like a priority, doing their best to keep things moving. It’s clear they care about providing excellent service, which is why I prefer this branch.”