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February 2024 by Alejandra Pérez
I don't understand why they have such unpleasant people working in this post office, an uneducated person, today I had my appointment at 10:30 and I arrived 35 minutes early and a RACIST lady told me that my appointment was at 10:30 but before That person helped me with a girl who I can't say anything bad about her, and she told me to look for a translator without knowing if I spoke English, I told her that we can talk to her because there's no way I wouldn't know how to answer my personal things and she said come tomorrow at 8 in the morning and they have to bring a translator and their son, so because the stupid woman wants to, my son has to miss classes, they should check the staff of that post office ??
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February 2024 by Jessica Quiros
I booked my appointment for my son passport at 10:15 in the morning got there at 10 to find out that my appointment was booked at 2:45 when I showed the lady that confirmation she was rude and said I go only by appointments I don’t know what to tell u ..the worst part was that there was nobody in the post office I had everything ready filled out picture ready all she had to do was check the paperwork and she couldn’t do that they should train her in costumer service skills ..
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January 2024 by Michael Habib
I’ve never dealt with a more rude employee in my life. I believe his name was Steve and he was incredibly rude to my wife & I for 2 attempted passport appointments for our infant. Between packing up an infant, construction & parking in Harrison we were a few minutes late for our start times. Both time Steve wouldn’t look up from his desk and point to the door , I kid you not today he said “are you here for a passport appointment” I said yes which he replies “well you can leave” and points to the door. Disrespectful to a whole other level. Go to any other post office and save yourself the hassle of dealing with Steve.
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December 2023 by Lee
I requested twice to have my package held due to an incorrect address. Although they said ok, they still delivered it to the wrong address （the man who answered my phone was rude)
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December 2023 by Lvdy Loco
My package said it was delivered Dec 7, 2023 @ 1:30pm. I checked with my concierge because I didn’t get an email from my building stating that my package was here & it wasn’t. Now I contacted Usps (have to wait 2-3business days for a follow up) & this post office to see where can my package be. When I spoke with someone here, she told me that she would speak to the carrier and see if he dropped it at the wrong address then she gave me a call back & said she spoke with him & he’s heading around my way then so I had my concierge call me when the carrier got to my building delivering other packages & I spoke with the carrier & he said that it’s nothing on his truck, could’ve been mixed up & dropped off somewhere else but he will check & if so he will bring it back to my building. However I spoke to the other buildings and they said they didn’t receive a package for me. I don’t know if this post office is stealing people packages or losing people packages but this is unacceptable. Now I’m lost out of my money & package.
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October 2023 by Alex Zylka
DO NOT USE THIS SERVICE FOR CERTIFIED MAIL & HERE IS WHY..I recently had a certified letter sent to me which contained very sensitive information and when I went to my front desk to retrieve the document, it was no where to be found. This post office had the worst communication throughout the process and is refusing (post master -Jessica) to refund the additional money spent to send a certified letter which requires a signature upon delivery and of course there was no signature. What happened is I received notification that the document was delivered and it wasn't. I then went to the post office the following morning where they stated the document was delivered. I responded with my security swears a postal man never came into the building at 6:49pm (alleged delivery time). So it begins, the search for the document with sensitive information. The post office had no idea where it was as they were claiming it was handed to my front desk and the front desk is saying that never happened. So, I had no choice but to file a police report. After telling the post office that I had all intention of filing a police report, I received a call from the manager Nichole, stating she is in front with my letter. I asked her where she found it and she made up some excuse that it was stuck to the bottom of the container that holds the mail. But, then again, if that's the case then why did I receive a notification saying "delivered, to individual" IF IT ACTUALLY WASN'T. After she handed the document to me I heard her speak to my security and later that day I asked him where she did find it? and his response is she was in the mailroom and came out and there it was. She took a picture and said she found it. This is not possible because 1. we have cameras 2. I checked the mailroom multiple times, including my mailbox. All-in-all, this entire situation was beyond stressful and the service I paid for was not performed and I would never trust this post office with sensitive information again and neither should you.
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October 2023 by Paige Taylor
I sent a package through this post office a couple months containing something that I spend days crafting and a gift card and they lost it. I only found out that it was lost months later so of course I don’t have the tracking number any more. I should have known when the lady took my package and just tossed it into the shipping bag without thinking twice if it was fragile or not. Shows me how much the employees do not care. Next time I’m going to a post office with competent employees and better attitudes.
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October 2023 by Rob
This is the only post office I’ve had where packages go missing consistently
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September 2023 by Renee DuCasse-Atkinson
Just actually went to this location. Had 2 passport appointments, one for a toddler and the other for an infant and I was 7 minutes late for the appointment because of parking and Gina from the post office was abrupt and rude. She said they only give a 5 minute grace period. We were the ONLY ones in the post office when we got there. I thought that was ridiculous. I take responsibility for being late but nobody else was there. That's why people are slowly not supporting the post office. I'll be lodging a complaint with customer service because her customer service skills are non existent.Update: Manager Shanice accommodated us on Monday to complete my infant's passport. Had to do the expedited service though because it was cutting it too close to our travel time. Chrissy was our customer service person and she was personable and friendly. Gina still had the same unfriendly demeanor. We said good morning, she answered but said 'stand over there' as if we're her enemies ?. She need to retire I think she's tired and miserable.
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September 2023 by Sal Ali
Most of the workers here are friendly and efficient. It gets a little busy around closing time but that is to be expected.
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April 2023 by Mauricio Llerena
The white guy with the long hair is nasty rude they should change the people that work here horrible service . Just came lucking for my package and he was nasty.
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March 2023 by JW JW
If you have a bad day which makes you annoyed and frustrated, just pay a visit to them. They'll make you think your bad day is nothing compared to their treatment. If you are annoyed because something is rude to you, speak to their leader Ruben (rude ben) who'll make whoever you encountered before a cute sweetheart. Rude ben actually gets paid to be rude and annoying. He's done a good job leading the entire office down this road.
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March 2023 by J C
I reached out to my local post office today for help with my package. I spoke with Nichole, and she was great on helping me locate my package. She took the time to look into my matter, and called me back once she was able to find out what happened. Thank You Nichole, keep up the good work!!
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December 2022 by Michael M.
Good post office. Older style and design. Parking is tough. In congested area. Friendly service.
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September 2022 by Esra Değer
They lost my 800 -1000 usd valued package. Someone named Rahmal only told me that the package was not found. I can't believe how they do not take any accountability as this is the only job they have.
