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“I bought a new dishwasher at this location earlier this week and it was a very pleasant, stress-free experience. Anthony Chance is a great salesman and delivers terrific customer service. Thanks for everything!
Edit: I returned to the store yesterday to buy a new air conditioner, and Anderson was incredibly helpful. I really appreciated his help.”
“Andy is my go-to sales person, I only buy my appliances from him specifically. I’ve been going to him for years now. He’s very professional and attentive. He always takes his time to explain and show me different options and helps me choose the best fit for me. He has even come in on his day off to help me in the store. My loyalty to this company is because of Andy’s great customer service. I will always recommend my friends and family to Andy in Jersey City.”
“Went to store to purchase an air conditioner, Marcos was great! He provided us with a great customer service. I highly recommend this store. And ask for Marcos M”
“Gregory Gayle’s service was spectacular!!! He helped throughout the while purchasing process!!! I would definitely recommend him to anyone who needs assistance!!! Happy customer!!!”
“Great customer service, great prices. Their sales folks really seem motivated to help, not just to make a sale. Their prices are as good as it gets, and the price match guarantee works.”
“My experience at PC was a great experience and the salesman Devin Rodriguez was exceptionally helpful and knowledgeable about I was looking for most importantly he was extremely friendly I would recommend him to my family and friends”
“I wrote it earlier review what I meant to write with Christopher was very helpful, knowledgeable and attention to detail. His customer service skills went far beyond what he Knew About the right selection for me. When buying a mattress, it always seems like it’s hard but he Made it A great experience I’d highly recommend him when you go in the store ask for him”
“I had such a pleasant and pressure-free experience at this store. Mousa and the rest of the staff were so welcoming, helpful and patient and I feel very confident in my purchase!”
“The Associate Steven was the absolute BEST! He was patient and very personable. He explained the different mattresses and let me try each one. He gave me information on certain deal. I felt very comfortable making my purchase and knowing exactly what to expect with delivery. I purchased because I loved the product not becuase I was pushed and that was such a refreshing experience.”
“A successful visit! We have a new bed and are happy with the price. I'm not sure if all bedding places feel like dealerships but this one had the vibe. Especially during negotiation. Our salesman was very pleasant and for a Saturday there was no one in the store so the process did not take long.”
“Raydell is THE sleep expert. He was knowledgeable, patient and helped us pick out the right mattress for us almost immediately. I highly recommend coming here and talking to Ray if you want an expert's opinion on a great night's sleep.”
“Rohat, was knowledgeable and assisted me in picking the right mattress for my needs. I tried several and he let me take my time and there was no rush, as choosing the right mattress is important for your health and personal.I highly suggest the Upper Eastside Mattress Firm Outlet due to the professionalism that Rohat exhibited.”
“Super great experience. Amazing staffs. Elvin is my hero he is so helpful , fun, and kind. Always want to help me get the best mattress and great price. Highly recommended!”
“I recently purchased a tempur-pedic bed (with a pillow as a free gift) from this store. Alex, a sales associate at this location, was very helpful, kind, and caring about my situation. I am dealing with a herniated disc in my neck and have had tremendous pain. She showed true compassion and a deep understanding of the best product for me. I have had the bed about two weeks and could not be happier. Alex truly cares about her customers.”
“I would like to express my sincere appreciation to Tom Paone, Manager of the Paramus location, and Jennifer from the Repair Center for their outstanding assistance with an issue involving my new refrigerator.
With a holiday weekend approaching, I was concerned about getting the matter resolved quickly. Tom and Jennifer both took the initiative to escalate my claim, and thanks to their efforts, the issue was resolved in less than 24 hours.
My family and I have been shopping at PC Richard & Son for many years, and experiences like this are the reason we will continue to do so. We have always been treated like family, and that level of personal care and customer service is what truly sets PC Richard & Son apart from the big box stores.
Thank you again, Tom and Jennifer, for your professionalism, responsiveness, and dedication to customer satisfaction.”
“Robert P. was incredibly helpful from start to finish. He took the time to understand my needs, answered all of my questions honestly, and never made me feel pressured to buy anything. He was welcoming, attentive, and genuinely focused on understanding my needs rather than making a sale. Truly one of the best salespeople I’ve ever met!
Instead of feeling like I was being sold to, I felt like I was being guided by someone who truly wanted to help me find the right mattress. As a very indecisive person his patience and guidance meant the world to me 🙌 He made the entire experience comfortable and stress free, and I left feeling confident in my purchase. Thank you, Robert, for not only helping me find the perfect bed but for making the entire experience such a positive one! Cannot thank you enough Mattress Firm”
“I bought a mattress with Kyle's assistance and am very happy.
He is knowledgeable and has great bedside manner. Very nice experience with no pressure!”
“Jacob was an excellent salesman. He was extremely personable, and knowledgeable. I would absolutely recommend him to anyone who’s looking for a new mattress or pillow.”
“Great service! The agent at the store was really patient, let us try all the mattresses, adjusted everything to the costs we wanted, knew how to explain each product, and finally also contacted us and helped us place the order easily and quickly. The mattress arrives in less than 24 hours.”
“I just bought last week the most comfortable mattress there at Amaly Furniture. Really really good customer service explaining me about what i was really looking. The delivery was flawless!! Excellent service overall!! 100% recommended there guys.”
10AM - 9PM
545 NJ-17, Paramus
Mattress Stores
“Went there to look at a bedroom set we saw online and wanted to see in person before ordering. Intent was to look then go home and order it since it was coming up a bit less online. Kleny came up to us while we were looking at some couches while we were there. Wife was looking for a specific fabric to touch and feel but unfortunately nothing on the floor was what she was looking for. Kleny went above and beyond trying to help her find what we were looking for. Unfortunately not being able to find we were going to leave but did mention we were going to order the bedroom set. She wanted us to work with her to order so we let her work up the numbers. Once she came back with the amount l we mentioned it was a better price online. At that time she got her manager involved (Johnathan). After some back and forth, price matching etc, they came up with a number less than online so we made the deal. They were also able to get it delivered quickly. I wanted to call out that they were both excellent to work with and were both very personable. We had a good time chatting while the numbers were being worked out and we feel like we got a great deal. I highly recommend and would even suggest asking for her specifically (Kleny) if you go to this store. Sincerely, happy customers.”
“I had an amazing experience at Mattress Firm thanks to Jonathan and the entire staff. From the moment I walked in, they made me feel right at home. Everyone was friendly, welcoming, and genuinely focused on helping me find the perfect mattress without any pressure.
Jonathan was incredibly knowledgeable, patient, and attentive throughout the entire process. He took the time to answer all of my questions and made sure I felt confident in my decision. Purchasing a new mattress is a big investment, and thanks to Jonathan, it became one of the most exciting purchases of my life!
I truly appreciate the outstanding customer service and positive experience. If you’re looking for a new mattress, I highly recommend stopping by and asking for Jonathan. You won’t be disappointed!”
“I purchased a Leesa Sapira Chill hybrid and Jerome was extremely helpful and knowledgeable in guiding us with the best side sleeper mattress. I am very happy with the mattress and with Jerome's exceptional help. Totally satisfied with the shopping experience and their product.”
“I bought a high-quality pillow from Mattress Firm, and Moncef is an excellent sales expert. He introduced me to different types of pillows and helped me choose the right one based on my sleep habits.
Unfortunately, FedEx lost my package. I contacted FedEx many times but received no solution. When I called the Mattress Firm store and explained the situation, my sales expert Moncef immediately understood and went above and beyond to help me get a replacement.
It was such a big relief, and truly the best Christmas gift I could give myself. Moncef is patient, knowledgeable, and takes great care of his customers both during and after the sale.
Highly recommend! Thank you, Moncef!”
“I took my mother to get a new mattress and we had a great experience. Fernando & Robert were very helpful. Fernando is very knowledgeable about the products & listening to what exactly my mother was looking for. She’s very happy with the purchase and sleeping & resting like a queen. Thank you guys!
Gabriela & Carmen Calix”
“Amin helped me choose the right product with his professional knowledge and expertise. He took the time to understand what I was looking for and helped me save money on the bed I wanted without compromising on quality.
There was a small hiccup with the delivery, but Amin quickly stepped in and resolved the issue for me. I truly appreciated his responsiveness and dedication to customer service.
I’m really happy with the product.
Thank you, Amin, for making the entire purchasing experience smooth.”
“I went to this location to buy a mattress for my 91-year old mother. As soon as we walked in the salesman was very courteous and welcoming. He answered all our questions and addressed all our concerns about the type of mattress we were looking for. He showed us every sample available and was very patient with my elderly mom. He found her exactly the mattress she was looking for. I highly recommend this location.”
“Don’t walk , run to this store and ask for Melissa! There is no one else who could do more to help me find my perfect mattress and pull all the strings to make me the happiest customer ever. Melissa was kind, attentive and knowledgeable about every single mattress that I wanted to try. She was able to figure out what was the ideal mattress that would work best for me. She really put in a lot of effort and time to make my mattress dream come true. Cannot thank her enough. I have been to other stores that salespeople do not have that much professionalism or dedication to seeing the customer find the right mattress, Melissa has both of these and much more. It takes the right person to find the perfect mattress. I’m a side stomach sleeper so it’s hard to find a hard yet soft mattress. I thought I was going for a certain mattress but Melissa insisted I should try a specific one, and she was right! It was love at first try. Only a real mattress extraordinaire could find THE ONE for me, and I have tried quite a few by now.
The store itself is clean and has a great selection of mattresses to try. Parking on site.”
“Nick was great!! Stopped in to try out a pillow and he had me set within 10 minutes. Wasn’t pushy at all, just got us what we needed and on our way. Thanks again!”
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“Was helped out by Phil and he did a really great job with letting me try out different mattresses, letting me know the benefits of each one and also helping me stay with my budget. Never felt forced to buy something I didn’t want. Got my mattress and am very happy with it. Would definitely recommend this company!”