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“I wrote it earlier review what I meant to write with Christopher was very helpful, knowledgeable and attention to detail. His customer service skills went far beyond what he Knew About the right selection for me. When buying a mattress, it always seems like it’s hard but he Made it A great experience I’d highly recommend him when you go in the store ask for him”
“I’ve never been to P.C. Richard & Son before, but I was relieved when I reached the front desk. I had some questions about a delivery order and Arianna helped me out easily. She was friendly and awesome! Led through procedures and the process I would undergo for maintenance or other issues. Really rolled out the red carpet. I will be coming back!”
“Raydell is THE sleep expert. He was knowledgeable, patient and helped us pick out the right mattress for us almost immediately. I highly recommend coming here and talking to Ray if you want an expert's opinion on a great night's sleep.”
“Marcos was great from start to finish he answered all my questions, can’t wait to go to the beach with my new speaker!! And he also suggested on getting a 8 year warranty!!! Thank you Marcos.”
“One of the best shopping experiences I have had in a long time when making such an important decision. Choosing a bed can be difficult and expensive but Ally made it fun and easy as well as getting us the best possible pricing. She is really one of the nicest people I’ve ever worked with.”
“Robert P. was incredibly helpful from start to finish. He took the time to understand my needs, answered all of my questions honestly, and never made me feel pressured to buy anything. He was welcoming, attentive, and genuinely focused on understanding my needs rather than making a sale. Truly one of the best salespeople I’ve ever met!
Instead of feeling like I was being sold to, I felt like I was being guided by someone who truly wanted to help me find the right mattress. As a very indecisive person his patience and guidance meant the world to me 🙌 He made the entire experience comfortable and stress free, and I left feeling confident in my purchase. Thank you, Robert, for not only helping me find the perfect bed but for making the entire experience such a positive one! Cannot thank you enough Mattress Firm”
“Rohat, was knowledgeable and assisted me in picking the right mattress for my needs. I tried several and he let me take my time and there was no rush, as choosing the right mattress is important for your health and personal.I highly suggest the Upper Eastside Mattress Firm Outlet due to the professionalism that Rohat exhibited.”
“I recently purchased a tempur-pedic bed (with a pillow as a free gift) from this store. Alex, a sales associate at this location, was very helpful, kind, and caring about my situation. I am dealing with a herniated disc in my neck and have had tremendous pain. She showed true compassion and a deep understanding of the best product for me. I have had the bed about two weeks and could not be happier. Alex truly cares about her customers.”
“Jacob was an excellent salesman. He was extremely personable, and knowledgeable. I would absolutely recommend him to anyone who’s looking for a new mattress or pillow.”
“My experience at PC was a great experience and the salesman Devin Rodriguez was exceptionally helpful and knowledgeable about I was looking for most importantly he was extremely friendly I would recommend him to my family and friends”
“Great service! The agent at the store was really patient, let us try all the mattresses, adjusted everything to the costs we wanted, knew how to explain each product, and finally also contacted us and helped us place the order easily and quickly. The mattress arrives in less than 24 hours.”
“Finding a new mattress its one of the most terrified commitment that we go thru every 6-7 years. Thank you Mohammed Uddin for helping us identifying the right mattress based on our personal needs. Mohammed has been at the same location for more than a decade, for me this says a lot about the his professionalism and expertise.”
“Abu, the mattress expert, knew the inventory very well. I asked many questions for a very long time,, and his knowledge of the qualities of each individual product in the store was vast. I appreciated his perspective, his practicality, and his low pressure approach to his sales.”
“JP was a fantastic salesperson. Incredibly helpful, patient, informative, knowledgeable and worked to get us the best deal. We bought a Miele washer and dryer and two Sealy posturepedic mattresses and are every happy with our purchases!”
“Beatrice was a lovely sales person . We really enjoyed working with her AND we bought a mattress. She made shopping a pleasure.
Linda and Nicholas Kramer”
“I purchased a Leesa Sapira Chill hybrid and Jerome was extremely helpful and knowledgeable in guiding us with the best side sleeper mattress. I am very happy with the mattress and with Jerome's exceptional help. Totally satisfied with the shopping experience and their product.”
“The best experience i’ve ever had buying a vacuum. Luis Renderos made the entire transaction smooth and fast! he’s the best!! will definitely be going for more appliances!!”
“I took my mother to get a new mattress and we had a great experience. Fernando & Robert were very helpful. Fernando is very knowledgeable about the products & listening to what exactly my mother was looking for. She’s very happy with the purchase and sleeping & resting like a queen. Thank you guys!
Gabriela & Carmen Calix”
“The Associate Steven was the absolute BEST! He was patient and very personable. He explained the different mattresses and let me try each one. He gave me information on certain deal. I felt very comfortable making my purchase and knowing exactly what to expect with delivery. I purchased because I loved the product not becuase I was pushed and that was such a refreshing experience.”
“It was that time of the year again, needed a new bed. Nick helped me he was Very knowledgeable courteous and informative on the difference products,I got a bunch of labor day deals! I would definitely recommend Tempurpedic to everyone. This is my third bed from them. I was in and out, I also showed up like 15 mins to close and they didn't even mind. Go here if you want a quality night sleep and a easy and friendly experience getting there.”
“Super great experience. Amazing staffs. Elvin is my hero he is so helpful , fun, and kind. Always want to help me get the best mattress and great price. Highly recommended!”
“Great experience with Yahj at this location. He knows the products and listens to the customer. Turns out my original choice did not work out. The switch was handled quickly and smoothly with knowledgeable guidance on a new selection (I listened to the sleep expert this time). Both deliveries were on time, with clear messaging and easy tracking.”
“I bought a mattress with Kyle's assistance and am very happy.
He is knowledgeable and has great bedside manner. Very nice experience with no pressure!”
“Don’t walk , run to this store and ask for Melissa! There is no one else who could do more to help me find my perfect mattress and pull all the strings to make me the happiest customer ever. Melissa was kind, attentive and knowledgeable about every single mattress that I wanted to try. She was able to figure out what was the ideal mattress that would work best for me. She really put in a lot of effort and time to make my mattress dream come true. Cannot thank her enough. I have been to other stores that salespeople do not have that much professionalism or dedication to seeing the customer find the right mattress, Melissa has both of these and much more. It takes the right person to find the perfect mattress. I’m a side stomach sleeper so it’s hard to find a hard yet soft mattress. I thought I was going for a certain mattress but Melissa insisted I should try a specific one, and she was right! It was love at first try. Only a real mattress extraordinaire could find THE ONE for me, and I have tried quite a few by now.
The store itself is clean and has a great selection of mattresses to try. Parking on site.”
“I had an amazing experience at Mattress Firm thanks to Jonathan and the entire staff. From the moment I walked in, they made me feel right at home. Everyone was friendly, welcoming, and genuinely focused on helping me find the perfect mattress without any pressure.
Jonathan was incredibly knowledgeable, patient, and attentive throughout the entire process. He took the time to answer all of my questions and made sure I felt confident in my decision. Purchasing a new mattress is a big investment, and thanks to Jonathan, it became one of the most exciting purchases of my life!
I truly appreciate the outstanding customer service and positive experience. If you’re looking for a new mattress, I highly recommend stopping by and asking for Jonathan. You won’t be disappointed!”
“We had a great experience working with Chris last week, he steered us in the right direction without being pushy at all, and we are very happy with our mattress that was delivered within three days.”
“I bought a high-quality pillow from Mattress Firm, and Moncef is an excellent sales expert. He introduced me to different types of pillows and helped me choose the right one based on my sleep habits.
Unfortunately, FedEx lost my package. I contacted FedEx many times but received no solution. When I called the Mattress Firm store and explained the situation, my sales expert Moncef immediately understood and went above and beyond to help me get a replacement.
It was such a big relief, and truly the best Christmas gift I could give myself. Moncef is patient, knowledgeable, and takes great care of his customers both during and after the sale.
Highly recommend! Thank you, Moncef!”
“Highly recommended!
Perfect for massage chairs and housewarming gifts. Always friendly, great prices, and excellent delivery service. Definitely a place I want to visit again. Thank you!”
“Came in with measurements and photos of our living room and Maria pulled up options that fit the layout without me having to guess, her design sense made the process smooth”
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“I had a wonderful no pressure experience. I dealt with Raydell and if you are in the market for a mattress ask for him. He is kind, gracious, professional and he really knows his stuff.”