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November 2025 by Angel Daniel
Not with Russo
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October 2025 by Ben Brill
They only sell lumber stuff. It's not a regular hardware store. DNV
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October 2025 by Munoz Meyers
I appreciated the reusable bag options.
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July 2025 by Winnie Ho
Most friendly and knowledgeable staff! Thank you Adam for taking the time to show us how to fix our desk drawer with the cam screw replacement. We will be back for sure.
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July 2025 by Misato Hashiguchi
I’m finally coming back to add more details to the 1-star review I left a few years ago. My experience with the window department was awful, and it honestly took me a long time to mentally recover from how I was treated.
At the time, I remember seeing another review mentioning verbal abuse, and that matched my experience. The window guy just didn’t seem to care about customers—at least not when I interacted with him. The whole thing left a really, really bad taste. I don’t recommend working with them for your windows.
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May 2025 by Jeff Gozdieski
The guy named Don knows his stuff
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May 2025 by Hao Wu (Howard)
The workers are super nice, helped me fixed my stroller didn’t even asked for money. Old school mom and pop shop.
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April 2025 by Chelsea Plesnitzer
If I could leave zero stars, I would. Three years after hiring General Lumber, we’re still dealing with the consequences of their poor workmanship and lack of accountability.
We selected General Lumber after comparing several companies, trusting Robert—our main point of contact—who repeatedly assured us, “We’re local and not going anywhere.” That promise quickly unraveled. We hired them to order Marvin windows and manage installation for 17 windows across two units in our building. They were not the cheapest, but we chose them based on their claim of experience and quality.
During installation, Robert and his contractor decided to alter the placement of the windows without understanding the original design intent or performing any verification. They admitted they “didn’t understand” why our previous windows were placed where they were—but moved forward anyway. We trusted them as the supposed experts. That was a costly mistake.
Shortly after installation, water began leaking into both units and the shared lobby during rainstorms. These areas had never experienced water intrusion in the five years prior to the install. We raised the issue immediately in September 2021. Robert visited once, performed a cursory visual inspection, and began a months-long pattern of excuse-making and blame-shifting. He variously blamed a “once-in-a-lifetime storm,” the cornice, and our roof—none of which stood up to basic scrutiny or third-party inspections.
Instead of acknowledging the problem or investigating further, Robert and General Lumber resorted to misinformation and deflection. At one point, they claimed water wasn’t entering “through or around” their installation—ignoring the fact that they had changed the physical placement of the windows, which compromised drainage and blocked weep holes. Our own hose testing demonstrated conclusively that water was entering above the windows—exactly where they sealed over a critical drainage gap.
General Lumber refused to take accountability, perform any real diagnostics, or even revisit the job site for follow-up testing. When we withheld the final payment due to unresolved issues, they threatened us with legal action and filed a lien against our property.
We went to arbitration. My husband, with no legal training, meticulously presented our evidence. Robert and his legal team were unprepared. Their entire defense relied on vague references to extreme weather and unverified claims—while we provided photographic evidence, water test results, contractor correspondence, and expert confirmations. The arbitrator ruled in our favor.
The outcome? We still have 12 faulty windows that will need to be completely redone at a cost of $12,000 or more—on top of the $28,000 we already paid General Lumber. Robert and his team never stood by their work, never offered a solution, and used legal threats to try and silence us.
This has been a nightmare of wasted time, money, and stress. If you’re considering General Lumber—especially if you’re trusting Robert to stand by his word—proceed with caution. They talk a good game about being “local” and reputable. But when things go wrong, they disappear, deflect, and leave you to pick up the pieces.
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January 2025 by Natalie Jane
I walked in after my car's fab battery died while trying to get into my car. They were so kind! They knew which battery to switch it out and they took apart the fab to replace it. Was in and out under 10 minutes which was perfect since my car was illegally parked. True modern day heros!
5/5!
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June 2024 by Patrick Cronin
You couldn't ask for a better team or better service! General Lumber is an integral part of the local Hoboken community. They are the best!
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May 2024 by Michelle M
Came in with my dad to pick up some extra things to put in an AC bracket for a window unit. We brought in some of our supplies and tools because we were feeling a little stuck, and the guys here were super friendly and patient with us, especially given that English is not my father’s first language. We only bought one small piece for a drill, but they spent time listening to us while I asked if our game plan made sense.
What I really appreciated is that my dad was getting frustrated with the bracket I bought (which of course I got a cheap one from Amazon). He asked if they had any in store, so the guy working there showed us what he had and explained how they needed to be installed, but told us we should still try using what we have first with the new drill piece we were buying. I appreciated that they weren’t pushing us to buy things that we don’t need and have my dad a little more confidence in getting this job done. That experience alone will have me coming back in the future when I need anything to fix something up in my apartment, and I’ll recommend them to any of my friends in town who need something.
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April 2024 by Tyson Leon
the best place ever.
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October 2023 by chris thomas
Helpful, knowledgeable, accommodating, and affordable. Can’t say enough good things about this shop.
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September 2023 by Jason Ives
Places like this are hard to come by nowadays. I stopped by General Lumber True Value today with a very unique ask for some specific screws and rubber washers for my golf clubs. The gentleman behind the counter was more than happy to help show me their options and make sure I was getting exactly what I needed, treated me like family. We also shared some good banter about the golf in this area. He insisted everything I needed was free of charge just wanted me to share who took care of it.Best hardware shop in the Hoboken/NYC area, as well as just an overall elite business. Look no further than General Lumber True Value. Thank you!
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September 2023 by James Smith
Extremely friendly and helpful staff. What every local hardware store should.
