General Lumber True Value is a local hardware store and an integral part of the Hoboken community. Customers describe the team as the best, providing better service and top-notch customer service. They are knowledgeable experts, super friendly, patient, and kind, treating customers like family. The staff takes their time, listens to customers' needs, and offers helpful advice without pushing for unnecessary sales. They are happy to help with everything from building materials and tools to very unique requests, ensuring customers get exactly what they need. Reviews highlight specific experiences where the staff provided quick, expert assistance, such as replacing a car key battery in under ten minutes. They are also patient and helpful in complex situations, offering clear explanations and building customer confidence. This outstanding service makes them stand out as the best hardware shop in the Hoboken and NYC area—a place that is hard to come by nowadays. Customers consistently recommend them to friends and plan to return for any future needs, viewing the business as an elite and essential local resource.
As a non-handy person I love that all the staff are quick to offer a consultation on how to tackle a DIY project and give feedback on how to do it and if it will actually work. Honest and helpful every time for big and small needs.
April 2026
Love this place. These guys will go well beyond 'what do you need?' and instead to 'what problem are you trying to solve?'
October 2025
They only sell lumber stuff. It's not a regular hardware store. DNV
