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“I went in for a simple phone upgrade and encountered issues brought on by a bug in Verizon's back end that required the transaction be canceled and re-submitted. John Cruz was helping me and - while the two hour experience of sitting in the Verizon store with two non functional phones stunk - I have to commend him for his patience and communication throughout the process. After initiating the trade-in, John flagged an issue that he suspected based on similar problems other customers had, then got on the phone with Verizon HQ immediately. While my new phone was synching, he was working diligently to address the issue with the trade in, even helping other customers while on hold. I was still there for what felt like days, but I know it would have been even longer if John didn't work proactively to get things fixed as soon as he saw an issue.”
“The sales associates, and specifically Norman, went above and beyond to help my elderly aunt replace her flip phone and set her up with an account that made sense for her needs. They were patient and understanding and spent time with her to make sure she understood how to work her new device. Exceptional service.”
“The experience they provided was first class. Extremely knowledgeable, passionate about what they do, and truly like to help and service the customer and not just try and hit them over the head for money. HIGHLY RECOMMEND”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“Excellent work! Thought I was going to have to buy a new IPhone as it was no longer charging through the thunderbolt connector. Brought it in - they opened it up and it just needed a cleaning. I was in and out within about 20 mins and very reasonably priced. Will definitely go there again when I need it.”