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10AM - 8PM
2130 NJ-35, Holmdel
Computers
“Could not be happier. He was able to take in my computer the same day that I called and it was diagnosed by the end of the day. Service was nothing short of perfect, if more businesses operated this way the world would be a better place. Thank you!”
10AM - 8PM
15 US-9, Manalapan
Computers
“Geek Squad was super helpful with my computer issues. Spoke to me in an easy-to-understsnd way and didn't make me feel dumb for not being as tech savvy as them! Highly recommend!”
“I booked a 5:00 pm appointment because my Apple Watch would not turn on. Unfortunately, no one spoke to me or acknowledged my appointment until nearly 7:00 pm. I eventually had to approach a staff member myself because I could not wait any longer. When I tried to ask one of the technicians what was going on, he ignored my question entirely, which was very disappointing.
It was frustrating to experience such poor communication and inefficiency at an Apple Store.
That said, I want to highlight that Mahammood provided excellent service when he helped diagnose my device. He was professional, patient, and genuinely helpful. After I told him I wanted to file a complaint, he also took the initiative to contact the manager. The manager, Steven, was courteous, listened carefully, and addressed my concerns appropriately.
While this store clearly has issues with staffing and appointment management, there are individuals here who are working hard and trying to make things right.”
10AM - 8PM
50 NJ-36, Eatontown
Computers
“Yesterday, I visited this location for the first time and encountered a super friendly employee. Her name is RICHANA (I actually had to ask for her name because the service was so good). She helped me with everything I needed and even managed to find exactly what I was looking for as a gift for my partner. These are the kinds of employees that department stores should cherish. Thank you for your excellent customer service.”
Computers
Computers
“Tom Wilson, at the Verizon desk, is an absolutely exceptional worker. Eager to help, thorough, smart, and friendly. A breath of fresh air in the customer-service space. I'll be back for all of my phone issues, going forward.”