Staples in Howell, NJ is a versatile store that caters to the needs of small businesses, remote workers, parents, teachers, and students. The store offers innovative printing, shipping, technology, travel, and recycling services, along with essential products and inspiration for the new ways of working and learning. Customers praise the store's convenient online ordering and fast in-store pickup, as well as the friendly and helpful staff. The Assistant Manager, Lelaine, is particularly commended for her professional competence, patience, and excellent customer service in assisting a customer with a complex photo project. However, some customers have expressed concerns about the store's pricing practices, particularly the discrepancy between in-store and online prices for both products and warranties. They find it "insulting" and a "scam" that customers are required to purchase online with in-store pickup to get the lower prices, even when the product is available in the store. Overall, Staples in Howell, NJ provides a range of valuable services and products to the local community, with a mix of positive and negative customer experiences. The store's focus on serving small businesses and the evolving needs of modern work and learning is evident, though some pricing transparency and consistency could be improved.
Excellent service in the services center, register and support locating the ink cartridges. Best place to go to for office supplies
February 2025
I find nothing exception that would warrant a higher score. Service is spotty, prices are barely competitive, and selection (at least of the items I need) is shrinking.
December 2024
Online ordering was convenient and easy. Pickup was ready very fast and checkout was a cinch. Staff is very friendly and helpful.
