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February 2024 by Michele Campbell
Nice service from both young men!
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February 2024 by Jackson
My family has been customers of this store for many years and have been more than satisfied with the customer service we have received with our numerous issues and needs over the years. Highly recommend this location!
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December 2023 by Kathy Lynch
Beware- they elect coverage to the ATT Next program without your consent. When I called to ask why that was added without my permission, I was told "It's only 7 dollars a month!" Flippant attitude. How many unsuspecting customers are unaware? Are they earning a commission on these "sign ups?" I will stick to the corporate stores going forward.
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November 2023 by saylowe
I went into this store with my Note 20 Ultra, which had a problem with the screen. I asked the salesperson what options I had, and he looked up my account and said the phone was out of warranty, which it was. What he failed to mention was that I had a protect plan, which was still active, which would have covered the repair for the phone. He sold me a new phone and told me I would get a sizable trade in credit for my Note. I still however have to pay 400 bucks for new phone and tax and cost of new accessories when I should have been presented with option to repair my phone and the deductible would not have been as expensive as a new phone. That was very dishonest IMHO. Selling me a new phone was the priority, I guess.
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September 2023 by Megan Gretch
If I could leave 0 stars I would. I went in to remove a line from my account and was met with the most unpleasant employee who truly looked so miserable to be there. She was the only employee working in an empty store and could not have been any less enthusiastic to have a customer walk in the door. When I asked to remove the line, she responded with attitude and informed me I’d have to go to a corporate store because she couldn’t do that. She didn’t offer any information on what the difference between a corporate store and this location was, nor where a corporate location would be. After asking for this information directly, I was given the store location I could do this action at.I understand it is a Friday evening but I’ve honestly never had such a miserable interaction with a store employee ever.
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September 2023 by William Rodaligo
If I could give them 0 stars, I would.
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June 2023 by Jonathan Pedroza
This store has the human power that you need to get things done, Cole knows all the products and has an answer to all the doubts you may have, fast and very nice positive attitude, thanks for the help
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April 2023 by Joseph Battista
The young gentleman who took care of me his name is Manny in the Jackson AT&T Store. in the shoprite shopping plaza. He was very knowledgeable very patient as I am in my 60s and not that technology advanced.He was really great show me everything with the new Galaxy 23 phone and I also got a notepad because she had this time impatience to walk through. It with me thank you for having such a fine young gentleman on your staff.Outstanding
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February 2023 by Kelsy Bennett
Nicole V was great with helping us yesterday- she took her time and made sure our issue was taken care of the best way possible.
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February 2023 by Deron Pritchett
Went into the Jackson NJ Store. Manny help me out and answer all my questions. He’s definitely knowledgeable and professional many thanks Manny.
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August 2022 by Hailey Riester
Great experience overall. Very polite, professional and helpful.
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August 2022 by Natalie Cowan
The store was kept immaculate, on Sunday evening I worked with a gentleman named Cole who was able to take care of all of my issues in a short amount of time. He was an absolute pleasure to work with, not only did he make the experience easy and enjoyable but he also made it personable as well relating back to the customers interests. I felt at ease during the entire time I was there, and would absolutely return back again if I had any additional concerns to address.
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August 2022 by Starlett Hartley
Another awful customer service experience by the manager. My mom was practically in tears and all she was trying to do was help me set up my phone. Not the first time with these people. AT&T stores are pointless. I hope Cole fixes his attitude but I imagine someone making that little of money is mad at the world and themselves for their lack of ambition.
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August 2022 by Blake Pecelli
Cole was extremely knowledgeable, helpful and patient. Definitely recommend!
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July 2022 by Linda Bruno
Yesterday I was having a problem with my cell phone I thought I needed a new charger but the problem was in the plug outlet of my phone. I decided with the help of Brianna to purchase a new phone. At first I was very leery because I am very old-school and anything new with technology intimidates me. I have been using an iPhone 7 for the past three years after using a flip phone for many years. It took me a very long time to learn the iPhone but I finally did it. I thought that I would have to go through that all over again when I purchased a new phone. Brianna was so helpful and she assured me that she would help me through it. She told me all the information that was in my old phone would be transferred to the new phone which it was, that was a big relief! When that was all done she showed me around the phone and made it so easy for me. I couldn’t thank her enough! I she was very patient and very knowledgeable. I recommend AT&T in Jackson New Jersey in the Shop Rite parking lot off County Line Road, if you are looking for one on one assistance With people who are very helpful and knowledgeable This is the place to go! Thank you again for all your help.
