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April 2024 by Kimberly Steffen
Poor service.
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April 2024 by Kimberly
Female desk attendant checked in guests who arrived after I did. When I drew her attention to this, she ran and got the manager on shift and they “kicked me out of my room”. Thank god for Hyatt. Book at the Hyatt if you care where you spend your money.
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April 2024 by Amy Jacobson
Perfect location! A quick 8 minute walk down the riverwalk to the PATH station to cross into the city. The light rail is right outside to connect to the ferry too. Room had great amenities for a suite. Queen bed wasn't the most comfortable (it was pretty hard) but everything else made up for it! Would stay here again 10/10!
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April 2024 by Luiz Alberto de Souza
I loved my stay in this comfortable, pleasant, welcoming place, with a better-than-expected bathroom, with a handle for support when getting into the bathtub, great flow and water temperature. I was well attended to by the reception in the morning (a man of Eastern origin), and in the afternoon (a lady of Latin origin, and a young man of African origin).I didn't like the service at the check-in reception, which was merely protocol, cold and devoid of human empathy, from the receptionist (a very affectionate young woman, of African origin), who at no time was kind or understanding. Sonesta should prepare people like this woman to serve its guests and customers well, as this denigrates the image of a place as appropriate and deserving of praise as Sonesta.A few days after we left, we called to find out about the refund of the mandatory check-in fee, and we were attended to formally, with coldness and disinterest in meeting our needs. Really, Sonesta's only sin is its customer service: terrible, impersonal, deplorable.Rooms: The room I stayed in was great. Comfortable bed, light supply, kitchen utensils and appliances... Everything was very good.Walkability: Proximity to the subway station, which I used daily to travel to New York. The entire region is flat, with no slopes or stairs.Noteworthy details: The service is impersonal, unfriendly, cold, and uninterested in the guest. Purely protocol, automated. Robots would serve customers better, for sure.
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April 2024 by Renata Jurkovicova
Spent 4nights here. Helpful staff, good location,just few minutes to PATH station Exchange and Whole foods market, several options for have a breakfast nearby. Rooms suitable space. Recommended.
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April 2024 by Nerea Zubizarreta
A very well located hotel, close to two stops on the PATH. The rooms were very clean and for 4 adults the rooms are not cramped at all. The kitchen could be a little better equipped as the pans and pots were not very good. Recommended if you want to save a little but be a few minutes from Manhattan.
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April 2024 by Chris Klein
Great hotel in a quiet area. The staff is super friendly and really accommodating to us. The rooms are spacious, very clean and have a small kitchenette. The bathroom has enough space. The path to Manhattan is only a 10-minute walk away. We felt safe in the area at all times and would be happy to come back.Rooms: Small kitchenette included. Bed super comfortable.Walkability: Path is only 10 minutes away. Supermarket (Whole Foods) also nearby
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April 2024 by Richard Chu
We stayed there for two nights. The working/ dining table and the kitchen is great for preparing a simple meal with essential utensils and appliances such as a coffee machine & toaster. The table is big enough for concentration on reading & writing stuff and planning ahead for our trip. They offer to borrow additional appliances when needed. The bed is decent enough for sleeping well at night.
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March 2024 by Sylwia Skorstad
Location is great, the price even better, but you may need earplugs, especially if you get a room with a door connecting you to another room. My advice - don't agree to such a room if you are in lat lag mode, it can give you the feeling that the only thing you want is to go back home instead of enjoying your trip to New Jersey.On the positive side, the hotel has a pretty good gym, professional menager, good location and nice day reception stuff. Night shift is a different story, you may end up on the wrong side of conversation.
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March 2024 by Roy Sch
The hotel works together with Steven’s Taxi New York. Watch out this taxi driver isBig scam!! The taxi driver over charged us. we had to pay 50 dollar extra for an airport drive. The prices on the card that the hotel handed us over has no value . We had no cash and paid with creditcard. He wrote down the numbers and 9 months later he charged us again from the same creditcard!!! Big fraud this taxi driver.
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February 2024 by Raychelle Ramsey
Hotel was very clean friendly staff. Love the fact that after 10p front door locks to lobby and can only open if you have a keycard, also there was a security guard at the front. Pay an extra 28.00 for parking in the lot that you also use a keycard to get in and out parking lot did not mind that extra fee for a piece of mind for my car. Bed was comfortable heat works perfect. Full size refrigerator and it was clean. Enough towels and wash clothes.Safety: Security guard was on the premises at lobby.
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January 2024 by Dougie Galloway
Great location accommodation and staff
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January 2024 by VIDEOS DE ARGENTINA
Very bad experience. The room is cleaned every 7 days, all the rooms face train tracks that pass every 5 minutes 24 hours (imagine resting). They only speak English, they do not accept cash payment. If you are late and no matter how much you notify them, they cancel your reservation and you end up paying much more. I would not return nor do I recommend it. PS: The Mexican women who work say they only speak English so they can't help you with what you need.
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January 2024 by Arindam Bose
Within walking distance from the NJ Exchange Place and Path station. So if you plan to travel to NYC using public transport, this is a good place to just park your car and then come back and sleep in for the night. Parking costs $25 per night plus tax, so be mindful. The staff are nice and friendly. Overall good experience if not great.
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December 2023 by Jose Angel Guerra Benedetto
Walkability: Hermosa vista a la orilla del Hudson
