Valley Bank provides banking services across New Jersey, New York, Florida, and Alabama with many branch and ATM locations, as well as online and mobile banking. The bank prioritizes health and safety while striving to make banking convenient and simple. Customers report very positive experiences with staff who are polite, helpful, and willing to make exceptions. Specific reviews mention employees who walked customers through processes and provided grateful assistance with compromised cards and account problems, leading to high satisfaction. Customers express being very grateful and glad they chose the bank.
I just want to send this note of appreciation to Nicole Robinson and the manager. I am so grateful for how I was taken cared off yesterday. I called customer service and was told that office hours is from 9am to 5p. My debit card was compromised and was told that I can go to any Valley Bank. Thinking that the bank is... read full comment
June 2024
Came here today I was having problem with my card taking out money but nicole Robinson helped ? I was very satisfied she is a real sweat heart ??
December 2022
Today I opened a new account at this branch with the assistance of Karen Pena one of the banks officers. She walked me through everything I needed to know and was very polite and helpful. I am so glad that I chose this branch.Thank you Karen and the Kearny team !
