Metro by T-Mobile in Lumberton provides excellent and very good customer service. The representatives are knowledgeable, courteous, pleasant, cordial, well-informed, helpful, and extremely patient. They take the time to listen, go above and beyond, and make sure customers get the best service and deal. The store is a place to purchase phones, pay bills, and address issues, with associates who are attentive and provide an awesome experience. Some customers note that the store would be better if it sold SIM cards without requiring activation in the store to avoid an activation fee.
Asim was very friendly and helpful. He answered all of my questions and worked with me to get a good outcome for my dilemma. It was a pleasure doing business with him. Faiz is hard working and understands how to work with the customer as well. The store experience was a positive one.
April 2026
This gentleman was extremely helpful. If anyone is in this area I highly recommend it
March 2026
They really are so helpful every-time I need help or updates
