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October 2023 by Jade C.
This bank robbed my elderly mother's life savings of just a few thousand dollars. Over a year later they haven't returned a single dime and they said their "investigation" could take YEARS. Plus they charge me a fee every month for keeping the account open while I try to resolve. I hate this bank.
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September 2023 by juan galvez
The employees are friendly and helpful
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July 2023 by Wayne A.
Horrible Horrible bank with rude and obnoxious customer service. Stay awat!!! Did not give me my bonus and were extremely rude.
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July 2023 by Richard Lankes
Highly recommend this particular branch in Lyndhurst , fantastic staff, extremely helpful, they’re a pleasure to work with.
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May 2023 by Louise T.
I was make a apointment today for 9:30 AM. When we get there. They said our apointment is 10:00 AM. The counter Benjamin ask me what can he able help us. Than he ask Chris come and talk to us. We do has very good service from Chris. Good job!
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April 2023 by Crc W.
What happened is ridiculous and embarrassing. I needed to do a wire transfer at 2 pm on a Friday. They were busy and could not handle me. I went back at 3:30 to handle the transaction for whom I represent and am a signatory on. It took time, but the wire transfer went through. Lo and Behold I look at my account on Saturday (of which there were thousands more in funds to cover this) and they tell me the branch put a fraudulent hold on this and now I had zero funds available in the account. THEY PUT A FRAUDULENT HOLD ON SOMEONE THAT IS A SIGNATORY, PRODUCED ID, VISIT THE BRANCH FREQUENTLY, AND KNOW EVERYONE BY NAME. Customer service tells me that the branch (Whiting NJ) put the fraud alert on the account. I don't even know if the wire went through! Customer service told me that there was nothing they could do to release the hold until Monday. This is inept on their part. I feel as I should drop everything and pull every cent out of this bank. How Customer Service cannot handle this is beyond reason and how anyone at the bank can be that inept is beyond reason.
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March 2023 by Dorothy P.
So far I am very happy with Citizens in Stirling. I had some accounts with Investers that are now with Citizens. I also just opened a checking account with them since my local branch with Santander is closing in April. Hopefully I stay happy!!!
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March 2023 by Salena MP
Benjamin .M. was extremely helpful and very knowledgeable. I have a new account and he provided me with a lot of great information. He was even able to print out a new debit card for me on the spot. Thank you again
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February 2023 by Jim C.
Citizens bank is the most inept financial organization I have ever dealt with. They apparently took over my mortgage from Investors Bank. Their payment of property taxes is so screwed up they more than doubled my mortgage payment, and have taken close to 2 months so far and have not still resolved their double payments to taxing authorities. To compund the problem, they return mortage checks paid in the original amount. Not confdent they will ever resolve this at this pace. I would definitely never deposit any money in this institution. Stay Away.
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February 2023 by Michael M.
Took over Investors Bank. Friendly service. Big parking lot. Good customer service. Good bank to deal with.
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August 2019 by Ben Malakh
Very nice and pleasant location