Costco Optical Department is highly praised for its professional, helpful, and caring staff. Customers consistently mention that associates take the time to look up insurance options, provide clear pricing with and without options, and deliver great value. The staff's attention to detail and professionalism create a pleasant and trustworthy experience. Patients appreciate the knowledgeable doctors, quick turnaround time for glasses—often within five days—and the comfort of receiving services in a calm, less chaotic environment compared to larger metro area locations. The store itself is noted for being clean, accessible, and equipped with state-of-the-art equipment. Parking is ample, and the location benefits from a quieter, small-town vibe. Customers also enjoy the convenience of the nearby gas station, although wait times can be longer during peak hours. Overall, Costco Optical Department offers a straightforward, fairly priced, and friendly service that makes getting glasses a positive experience. Many customers express happiness with their new glasses and plan to return, citing the helpful staff, good prices, and efficient service as key reasons.
Robert was great very professional and empathetic. Associates really care and make sure you receive good customer service. Always happy getting my glasses here.
June 2024
Everyone was very helpful, took the time to look up my insurance to see if it would apply. Gave me the price with and without options and best of all the price was great!!! Very pleasant experience ?
May 2024
Very professional and detail oriented. Very fairly priced. Do not be fooled by the relationship with Costco. Not any type of "cut rate care"Accessible, professional, state of the art equipment.
