“I’ve been really happy with my experience with Penn Tool Co. I found exactly what I was looking for, and the whole ordering process was simple and hassle-free. My order arrived on time and was well packaged, and the quality was exactly what I was hoping for. It’s always nice to deal with a company that makes the process easy from start to finish. I’ll definitely keep Penn Tool Co. in mind for my future tool purchases and would be happy to recommend them to others.”
“I had a fantastic experience with American Royal Hardware in Montclair, New Jersey. The staff was incredibly friendly, knowledgeable, and genuinely eager to help. I needed several solid brass poles cut down to custom sizes, and they took the time to assist me with precision and care. What stood out most was their commitment to customer service and their generosity toward the local community. It’s refreshing to find a locally owned hardware store where people still go above and beyond to help their customers. Thanks again Roy!”
“This is the best Airgas customer service around. Jose, Alex and Steve have a great knowledge of all the products and can answer any question. Great location for all your needs!”
“A long time customer because of the level and quality of customer care I always received on everything that is Benjamin Moore paint. Unbeknownst to me, Red Star is also a certified Hunter Douglass provider. Ryan was instrumental in guiding us on their service offering and even came to our house to discuss our vision for the space. He in turn put us in the hands of Vic who is a certified window treatment installer and executes his craft seriously and with care. I cannot diminish how impressed we were with the service, installation, quality of product and the customer after care. I recommend Red Star, this team in particular, and all of their offerings.”
“When shopping at this store you need to know exactly what you want and if it is a tool,will it do the job you want at the right price or seek out a better grade of tools”
“Guy that owns this place is so nice. Helps you out, doesn’t try to oversell you anything you don’t need. Very genuine person running this local business.”
“Renata was absolutely wonderful to work with during our kitchen renovation. She helped us select the perfect sink, kitchen faucet and water filtration dispenser faucet. Now that the project is complete, we couldn’t be happier with how everything turned out. What stood out most was Renata’s professionalism, patience, kindness, and genuine care throughout the entire process. She listened to what we wanted, offered thoughtful guidance, and made us feel supported from beginning to end. She is truly exceptional at what she does and a tremendous asset to her team. Every time we walk into our new kitchen, we’ll remember the important role she played in helping bring our vision to life. Renata deserves every accolade. Five stars for Renata without hesitation!”
“The service was amazing. i had an issue with a piece of equipment and Augie was able to fix it with his drill after a couple of tries. He was friendly and very patient explaining how to fix it. He saved me from sending it in for repairs. Much appreciated. Thank you”
“We had a great experience at Van Houten Plumbing Supply in Passaic, NJ. Darlyn Acosta was professional, knowledgeable, and very helpful. He clearly explained the differences between bathroom faucets and made it easy for us to choose the right one without feeling rushed. Excellent customer service—highly recommend asking for Darlyn!”
“Giving 5stars for Brandon for brin helpful n friendly service on d checkout even to Chris n John as they all did a good job for positive feedback im giving this store at Forest Ave.Good job guys !”
“The best hardware store ( in Livingston Nj) it doesn’t matter what you need . From pots and pans to specialized items they have it. Even have candies popular from the movie theaters in the 50’s. ?”
“1st time here. Within 3 aisle after walking in was greeted by an employee that asked and then correctly told me where to find the items I wanted. Item was at a very reasonable price. Cashier was very friendly.”
“MHS never disappoints. They are extremely knowledgeable about everything/problem I have ever brought to them. Rarely do they not have what I need, but the one time they didn't have in stock what I needed, they told me exactly what to buy and had me take a picture of the specs.”
“Skip shopping at big corporates and go to Bartell! I can’t say enough good things about this store! With a major snowstorm coming, I called asking if they had any salt in their inventory and there was, and the owner saved me the last bag (without me asking). To top it off, the staff graciously helped load it into my car so I could get home safely. This is exactly why it’s so important to shop local—you just don’t get this kind of thoughtful, proactive service anywhere else. Highly recommend!”
“There’s just something about walking into a place like this — whether it’s a True Value or an Ace — that instantly takes you back. Not in a dusty, outdated way… but in that warm, familiar way. Like being a kid again, wandering the aisles of a hardware store with your dad or your uncle while they hunted down parts for their latest DIY project. That’s exactly how this location feels. It’s amazing what you can still find here. The drawers of random screws and bolts. The “I didn’t even know I needed that” gadgets. (yes we all need a crumb catcher in the image of our farorite 4-legged friend) The tools that feel solid in your hand. It’s the best kind of treasure hunt — practical, nostalgic, and oddly comforting. Yes, sometimes prices might look a touch higher at first glance — but honestly? Not by much. By the time you order online, pay shipping, and wait for a box wrapped in layers of cardboard, you’re right back at the same cost. And here, you get something Amazon can’t deliver: real help. The staff here is beyond. Knowledgeable. Patient. Actually interested in solving your problem instead of just pointing you to an aisle. That kind of service is becoming rare. Places like this are slowly disappearing, and we need to support them while we still can. Skip the extra packaging, save a couple of trees, and walk into your local hardware store. Especially this one.”
“I'm glad I used Google to find this location. My husband only want to use Benjamin Moore paint and this location has the paint and all the extras that you will need. I parked in the front but there is even more parking spaces in the back. The staff was friendly. The lady that helped me did everything from getting the paint, ringing me up and even brought the two 5 gallons of paint directly to the car and placed them inside ?. She lifted the gallons up effortlessly. When I got home I thought I could do the same thing. No! My neighbors Ring camera probably recorded my struggle. ? I will let the contractor remove the remaining gallon from the car.”
“This store offers a fantastic selection of high-quality tools at competitive prices, and the staff are always very friendly. The only minor drawback I encountered was an $18 restocking fee when returning an item.”
“On both visits to decide on what paint color I would like the older lady that was there was very helpful and knew her stuff and was nice with everyone including me.I decided to get a sample because I couldn't make up my mind what color I wanted. Well the sample helped out and I love the color so I went back a second time and there were two gentlemen there and they were very helpful and friendly.Very good customer service at the paint counter.”
“The service in this store is exceptional! I went in with a question about an EGO shovel and they were able to help make it work for me. I can't thank you all enough!”
“MZ Homes has relied on this supplier for years. Materials are consistently delivered on schedule and meet the quality standards our projects demand. Their reliability supports our partners at Trim Team, whose precision workmanship depends on stable, well-selected stock. Together, this contributes directly to the refined final finish our clients expect in the homes we build.”
“This HWS. has things that you can't find at home Depot and other large corporations. Oh LOL, The personal care and concern not having to look for help. 😊”
“When the electronic lock in my wife’s store broke I called Bunchers Hardware asking them to recommend a locksmith . I have been shopping there for 25 + years. The women answering the phone, in a pleasant manner , to said “ we have one here and will have him call you .”. Ten minutes later Frank called me and said he would “be there by days end.” He spoke to my wife ,found out her hours ,and arrived after her last customer was seen. The lock was repaired ,and my wife was able to go home knowing the front door was secure. We cannot than Frank and Bunchers enough for quality and caring service Dr Sherman”
“If you are delivering as a semi driver, there is a warehouse across the street from their store. The dock is off the street down by Mt Prospect Ave. They will help you back in.”
“Chris and his team at A & K went above and beyond our expectations. Our Security Fleet Upfit was not only done quickly, but with the utmost care and quality. What a great experience. We are customers for life!!!!”
“We were very impressed with the service Area Rentals provided. We are a Nursing Home and during some of the concecutive very hot days we were in need of additional portable ac units in our kitchen and laundry room. Area rentals responded immediately, came down right away and installed these units without any issues. We absolutely would use their services again and highly recommend using them for service.”
“Harbor Freight is a good place to shop if you're looking for a better price than you might find at Home Depot or Lowe's. Of course it needs to be mentioned when it comes to selecting tools, quality does matter and you would be surprised the quality of tools at Harbor Freight. The thing I would like to mention why you're purchasing a tool, if you're a contractor and you're going to be using that tool daily to make a living Home Depot or Lowe's may offer better quality but if you're an avid handy person Harbor Freight Tools may very well serve you well.”
“I guess a few years ago they changed the formula for their pigments, and last year I came here and bought the paint that a lot of my house was done in, but it didn’t match at all. I didn’t use it, and brought it back almost a year later, along with a sample of my existing paint, and they matched it most excellently without any additional charge. The woman who helped me was extremely nice, and definitely earned my return business. Thanks for your help. It’s a near perfect match.”
“Visited the store to check out kitchen cabinet options. Mary was EXTREMELY helpful. She was knowledgeable, friendly, showed us different options without pressuring us into any specific brand. She went above and beyond to give us different ideas. Have been to multiple cabinet stores and by far she was the most helpful.”
“It’s just what a small town hardware store should be Staff is excellent. Very helpful advising on types of paint for each project. You can walk in with a random nut or bolt and Walther knows exactly what you need to pair up with it. So if some say the pricing is a little higher than going to the “bigger” stores, the service and convenience is well worth it. Who has the extra hour or two to drive to a highway store, and then wander around with no one to help you, only to stand in a long checkout line? Village hardware is the gem of downtown Chatham And if you bring your “friendly well behaved” dog, the staff will give it a milkbone. Been going here 18 years and enjoy the experience every time”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.