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“I booked a 5:00 pm appointment because my Apple Watch would not turn on. Unfortunately, no one spoke to me or acknowledged my appointment until nearly 7:00 pm. I eventually had to approach a staff member myself because I could not wait any longer. When I tried to ask one of the technicians what was going on, he ignored my question entirely, which was very disappointing.
It was frustrating to experience such poor communication and inefficiency at an Apple Store.
That said, I want to highlight that Mahammood provided excellent service when he helped diagnose my device. He was professional, patient, and genuinely helpful. After I told him I wanted to file a complaint, he also took the initiative to contact the manager. The manager, Steven, was courteous, listened carefully, and addressed my concerns appropriately.
While this store clearly has issues with staffing and appointment management, there are individuals here who are working hard and trying to make things right.”
10AM - 9PM
15 US-9, Manalapan
Computers
“I came into the store to get information on getting my amazon fire fixed. They wanted $200 for a year contract, which sounded okay. But after talking to the sales rep. I took it home. I was able to visit myself. They were very polite and helpful. They really have everything for all your computer needs.”
10AM - 9PM
2130 NJ-35, Holmdel
Computers
“I have been shopping at this store for about 4 years and I love their customer service. Manager and entire staff is very friendly and willing to help their customer make right choice. I have been here for couple exchanges and the process was smooth and easy. I love shopping here thanks to their friendliness and excellent customer service.”
Computers
Computers
“I will definitely recommend Computer Doctor to anyone that I know is in need of computer repair. It was easy to find online . Mr. Tal was easy to talk to and explain what I needed . The work was done very quickly and exactly what was necessary! Debra Fleisher Manalapan, NJ”