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“I had a wonderful experience at this post office during our passport appointment. Our appointment was at 9:00 AM for four passports, and we were completely finished by around 9:40 AM.
D. Perez, the agent who assisted us, was incredibly helpful, professional, and patient throughout the entire process. She made everything clear and kept things moving smoothly. The other staff member working with her and who took our photos was also very kind and welcoming.
Getting passports for a whole family can feel stressful, but they made the appointment easy and pleasant. We truly appreciated the great service after having a bad experience at Philadelphia city post office!”
8:30AM - 4:30PM
65 Kirkwood Rd, Gibbsboro
Post Offices
“The best staff in the world with excellent customer service skills. They are always pleasant. They are always smiling. They are always eager to help and I wish I could give them more stars. They certainly do deserve it.”
“I swear this must be the happiest place to work. Everytime I go in there I get greeted with a smile. Everyone is always so nice and friendly. They are always so helpful. It makes me want to work there. This is my favorite post office.”
“I drive from Marlton to come see Bullock when I need to ship with USPS. He’s an absolute delight and I’m sad I can’t take him with me on my move to Seattle. This man knows the best ways to ship, that don’t destroy your wallet. I’ll miss his smile and chatting it up.”
“Generally, we have good experiences at most USPS offices. But there is always one office out of all that we patronize where a clerk is having a bad day. We just have to be patient and pray that their misfortune turns around.”
“⭐⭐⭐⭐⭐
Exceptional Service with a Smile – A Breath of Fresh Air!
After a less-than-stellar experience at another nearby location, I visited the Berlin Post Office (ZIP 08009) with cautious optimism—and I was absolutely delighted by the difference!
From the moment I walked in, I was greeted warmly by an attendant who exemplified everything public service should be: friendly, polite, and patient. I asked the same questions I had posed elsewhere—about affordable pricing for registered mail—and instead of being met with frustration, I was guided step-by-step with professionalism and a genuinely positive attitude.
It was truly like night and day. This experience proves that quality customer service can be delivered consistently and respectfully—even within the same organization. The atmosphere here was peaceful and welcoming, making it easy to conduct business without stress or discomfort.
To the team at the Berlin Post Office: Thank you for doing your job with care and for treating patrons with the respect they deserve. I deeply appreciate the way you create a space where good service is not the exception, but the standard.”
“UPDATE: Thankfully, everything is cool now. I talked to someone at USPS who apologized profusely, and since I’ve returned to this Usps, we have been amicable. I understand how hard the job is and hope they know it’s very much appreciated! ?
I’ve shipped items here and always got an attitude. I had an issue with an order where it said the item was out for delivery before they received and scanned it. I’ve gone in twice to see if the order arrived, and then were rude. Today, they were really hostile. I tried explaining it to the employee, and he said it was deliveried. Then then he begins to tell me I dont know how mailing works and how its probably in bellmawr. When i tried to explain it to him again he interrupted and said “I’ve always had attitudes with them.” I’m partially deaf, and have some issues relating to a car accident so I’m unsure if we misunderstood one another or he thought i had sarcasm/attitude, however, the treatment was very rude. The gentleman took my phone from me and refused to give it to give back to me, “until i listened”. I didn’t and I reminded him its my property, had to say that 3 times before he gave it back and said ‘ get the hell outta my building.’ like he’s a FEDERAL EMPLOYEE stealing my phone to prove a point until I listen to them? I’ve never been treated like that, and I thought I was being nice to them over the past weeks try to have small talk. Clearly I was wrong. They must hate their job. They didn’t understand the issue on multiple occasions and when I try explaining politely by saying, “no you don’t understand,” I get interrupted and have to engage in something I didn’t want to be apart of. i get told to get the hell out. I’ll stop coming here and go to a different usps if they don’t want to help me.”
“This was the best experience I’ve ever had at a usps. The gentleman was so pleasant and helpful and kept the line moving so fast. Was in and out in 5 minutes with 3 people ahead of me”
8:30AM - 1:30PM 2:30 - 4:30PM
5 White Horse Pike, Waterford Works
Post Offices
“Small post office. PO boxes cost less than other towns in the area. Window Open M-F 830-130, then reopen 230 to 430. Lobby stays open from 8 to 5. Saturday window open 830 to 12. Lobby 8 to 12. Convienient, next to the Wawa. Friendlier, helpful clerks.”
“I've always had good experiences w/ the W. Berlin Post Office. Destiny in particular is great; she's kind& professional, hard-working & earnest. Thanks!”
“Not really for customers. Yes you can drop off a package but you won’t get a receipt. This is more of a distribution center than a place for customers to be serviced.”
“Went to drop off my wedding invites around 10 am on a Wednesday and had an absolute sweetheart. She had short blonde hair, I wish I got her name but didn't think to look. She checked if everything was okay before it was sent off and she said okay good to go! Super quick and easy! Highly suggest going to the counter if you are sending Save the Dates or Wedding Invites.”
“Took a few tries to get someone on the phone but eventually happened and the customer service is ok not bad the women told me what happened and that my package will be out for delivery and fixed my issues and concern just like i said it took a longtime to get someone on the phone.”
8:30AM - 5:30PM
200 Walt Whitman Ave, Mt Laurel
Post Offices
“My recent visit to the Mount Laurel Post Office was excellent. The entire process was easy and smooth, and it was such a relief to deal with knowledgeable employees who truly understood what I needed right away.
I had previously visited another post office where nobody could figure out the product I was trying to purchase, but at this location the employee understood my request immediately. The employee was incredibly kind, professional, and patient. She even offered to let me take a picture of how to properly set up my prepaid envelope with all the stamps and stickers, which I really appreciated.
Thank you for the quick, professional, and friendly service. It made a stressful task so much easier. Great team and wonderful customer service!”
“I recently went to the post office within 10 minutes of closing. The staff were extremely friendly and helped me pick out packaging, rip off old labels from recycled boxes, and pack up my items. They were very kind and polite.”
“I drop packages off here almost daily. The staff is always friendly and helpful. I will agree with others that the passport program needs some work as I've witnessed a few issues that shouldn't of happened. One example is all the passport agents were out and appointment holders were not notified, only told to rescheduled once they arrived. This must be extremely frustrating as people take time off from work.”
“Staff is always remarkably approachable and helpful. The driveway to the parking area is easy to miss, but has always had ample free parking.
A point of note: This location is not very accessible to people with ambulatory disability, which is the only reason I removed a star from otherwise five star service. The entrance to the building is up a set of stairs and there is seemingly no ramp or alternate point of entry.”
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“While this location appears understaffed, the team here is effective. You might get a bit of an earful if you need extra help or make a mistake, but the bottom line is that they are helpful and get the task finished. It’s a functional, no-nonsense post office.”