Cross Country Cycle is a well-known motorcycle dealer located in Metuchen, New Jersey, specializing in new and used Ducati and BMW bikes. The business also offers parts, accessories, service, and financing, serving customers in Bergen County, New Jersey, and Staten Island, New York. While the first visit over three years ago was marred by unprofessional and rude service, recent experiences highlight a significant improvement. Customers now praise the staff, especially Justin, the service manager, for being kind, professional, and knowledgeable. Justin's efficient repair services, convenient appointment scheduling, and clear communication about repair times have earned the business a strong reputation for quality service. One customer shared that Justin went above and beyond by fixing a broken shifter, saving the day during a roadside emergency, which left a very positive impression. In addition to service, Cross Country Cycle has received praise for its sales team. Customers appreciate the patience, helpfulness, and responsiveness of staff members when purchasing bikes and gear. Several reviews mention staff members providing clear, transparent information, helpful tutorials, and even assistance in Spanish, making buyers feel welcomed and well-informed. Although some feedback noted that prices on used bikes and gear were firm and that cleaning could be improved, overall, the business is viewed as a reliable and friendly place for motorcycle sales and maintenance.
