Verizon is a telecommunications company that offers cell phones, wireless plans, and accessories. The customer experience at one of their stores has been mixed. One customer described a long wait time due to only one employee assisting multiple customers, which included families transferring phone data and individuals facing internet issues. Despite the long wait, the technician was able to resolve the internet problem quickly and efficiently, though concerns were raised about the need for more staff and safety at the location. On the other hand, another customer praised their experience, highlighting the helpfulness and professionalism of an employee named Brian. He addressed a SIM card issue promptly, allowing the customer to return to work without delay. Brian was noted for his knowledge and courtesy, successfully resolving complex issues that had taken hours to address with other representatives over the phone. Overall, while there are concerns about staffing and safety at some locations, the quality of service from specific employees, like Brian, has left a positive impression on customers.
Wayne is extremely professional, knowledgeable and helpful, he goes above and beyond for his customers. I picked up my router from his store and came back to purchase my new phone and upgrade because he was very knowledgeable and helpful. For any Verizon needs, he will be my go to! Thank you again!
February 2026
Recently had to trade in my Apple phone. I decided not to go to a large crazy Verizon store and went to Russell. I was very impressed with the knowledge of the store associates and how they made the entire experience very smooth. They were kind patient and attentive. I highly recommend going here for any phone trade-in.
January 2026
Wayne was extremely patient and went above and beyond to help with me with my bill and answer all the questions I had. The process for setting up my new phone was also surprisingly quick and went smoothly thanks to him. Wayne is the best!
