Verizon is a telecommunications company that offers cell phones, wireless plans, and accessories. The customer experience at one of their stores has been mixed. One customer described a long wait time due to only one employee assisting multiple customers, which included families transferring phone data and individuals facing internet issues. Despite the long wait, the technician was able to resolve the internet problem quickly and efficiently, though concerns were raised about the need for more staff and safety at the location. On the other hand, another customer praised their experience, highlighting the helpfulness and professionalism of an employee named Brian. He addressed a SIM card issue promptly, allowing the customer to return to work without delay. Brian was noted for his knowledge and courtesy, successfully resolving complex issues that had taken hours to address with other representatives over the phone. Overall, while there are concerns about staffing and safety at some locations, the quality of service from specific employees, like Brian, has left a positive impression on customers.
Mike was great and very helpful. Both of the guys working there are extremely knowledgeable about their trade and need to be paid more.
July 2026
Everybody should go here rather than the Verizon in Hazlet. They were friendly, they made the whole process easy, and stress-free. I hate going to the Verizon stores and yet the people in this franchise made it an easy process.
July 2026
This store is honest, competent, and all the employees seem very knowledgeable. They will get you in and out and make the whole phone purchase easy. Highly recommend!
