The Verizon store at Short Hills receives positive feedback for its helpful and friendly staff, making it a reliable choice for mobile, 5G home internet, and business needs. Customers appreciate the store’s convenient options for online ordering, in-store pickup, free two-day shipping, express lockers, and same-day delivery where available. Several reviews highlight the excellent customer service provided by employees like Rob, Calif, Shaleah, and Mat, who are attentive, efficient, and attentive to customer needs. For example, Rob quickly addressed an issue and got customers out in minutes, while Calif expertly diagnosed problems and replaced a faulty SIM card swiftly. Shaleah was praised for her helpfulness and elegance in service. One reviewer noted a negative experience with plans and charges but appreciated that staff resolved the issues promptly through online chat. Another customer faced difficulties with eSIM installation and phone activation but commended Calif for understanding the urgency and handling the situation professionally. A different customer, frustrated with technical problems involving an iPhone, was grateful for Mat’s quick and attentive assistance, fixing the issue in minutes. Overall, the store is seen as a place where helpful staff and good service turn what can be a frustrating experience into a positive one, encouraging repeat visits despite some isolated issues.
Long lines but it was a good experience. Staff are nice and helpful.
May 2026
Ed (I believe is his name), has the patience of a saint! We had to come here twice for issues with our trade ins /phone upgrades and he helped us figure things out and get us sorted with patience and professionalism. All of the staff were generally pleasant and helpful!
September 2025
Verizon customers who are veterans are proud. 🇺🇸 Discounts for veterans are a fantastic benefit! 🎖️ The company values and supports its military community. Great service from a great, patriotic company. 🗽 #VerizonWireless #VeteranFriendly #SupportOurVeterans
