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April 2024 by Rajin M
Terrible service and not enough people working
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April 2024 by Regina B.
I moved to Montclair, and opened my checking account with the bank 5 years ago my account was hacked ,td bank deemed it my fault which it wasn't they closed my account and told me never to come to any td location they are horrible as a neighbor of mine had the same problem with money being taken from the account. I bank at a totally different bank and I am satisfied don't use td bank
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March 2024 by Tsewang Gyurme
Always have to wait lack of teller
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March 2024 by JC Aviles
If they had zero stars, that's what I would've given them.
I've been with this bank since Commerce bank and in the past 6 years they've gone downhill with customer service - I'm ready to make a switch -
I have made 3 attempts to just get a business debit card and every time I've wanted near to an hour and had to walk away because I'm running a business. What a waste of time trying to make a deposit and just get anyone on the desk to help you
I'm done with them
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March 2024 by Kiayre Ogilvie
Every time I go to my local bank Joana and the staff always greet me with a smile and take care of my transactions fast. Always keeping me up to date on most recent promotions ! Great team I must say
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February 2024 by Changing Places
Let me start off by saying Susan, Denny, and Johnny are beyond amazing! They are all so helpful and knowledgeable. Denny helped my mom obtain a HELOC. She was so patient and polite while assisting us. Susan and Johnny are always so helpful when I have questions regarding my business account and line of credit. We always feel so comfortable when we come here. This branch is very inviting and makes me feel at ease when conducting business.
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January 2024 by Brandi Hunter Munden
I have zero idea as to why this bank operates the way it does. I came in with an issue (related to the death of my grandmother and her account there, estate stuff), I was told to email the assistant manager and was assured by the person helping me that they would nudge her and let her know I emailed. I GET NO RESPONSE. I followed up and NOTHING. I called and got told that they are really busy but someone would give her the message. It is now 10 days later and still nothing. I called today and got a message that they are closed. This has been a waste of time and energy.
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January 2024 by Ursula Kirk
I’m not sure what it is about this TD Bank branch but they appear to be the choice bank for customers who require complicated or just time consuming transactions. This bank consistently has a line inside no matter when you come. I arrived on a Tuesday at 8:29 am before they opened and a small line had already formed. Once they opened, there were 3 associates working. Initially all three were behind the desk but one disappeared (presumably to do the drive thru) one woman seemed to be doing other things as she was going here and there and then there was one person behind the front desk. I was the third person in line. It took 18 minutes to finish with the first guest. 5 minutes for the second guest. I walked out at 8:51. It took me 21 minutes to get a roll of quarters. Do what you will with this information and good luck.
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December 2023 by Fany Bracken
Drive through is the worse
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December 2023 by Danielle Thomas
There is no sense of urgency when I comes to the customers. I have been sitting and waiting to see a teller for over an hour. There are 2 tellers sitting at their desks and they have no customers, they are just typing away at their computers. No one has come over and said we will be right with you or anything. It feels as if they are ignoring us.
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December 2023 by Marlissa Belay
Long long lines and wait.everyone is friendly though
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September 2023 by Robert Brown
Customer service is always great tellers great you as soon as you walk in. Would recommend this bank to friends and family
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August 2023 by Xavier Edwards
It's a bank, lol. When the ATMs are working, it's simple, but if they're not make sure to come during business hours.
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July 2023 by Lisa Cantine
Fast & friendly service ??
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July 2023 by Jay Williams
Worst td they have bad service went twice to open an account there customer service is terrible i still haven’t open here going in twice there rude and profile young black men the worst
