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March 2024 by Demi Pescatore
Would give no stars if that was even possible. Had my wedding block here for June. Was told it was not a worry that construction would be finished well before the wedding. Only to find out yesterday that they will not be able to accommodate anyone. The general manager said to "calm down" when we noted that our invitations were already sealed and ready to go. No accommodations were made and no help was given at all.
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February 2024 by Sam Wern
Temporarily closed for construction
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February 2024 by Mario Cerna
Cancelled our trip with no warning in May 2024. Just got an email that the reservation was cancelled at 4:00am. At least try to reach out to let us know why it’s happening or provide alternative accommodations.
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October 2023 by Michael Ross
Had a signed wedding contract for rooms which we executed over a month ago and our wedding is two months from now. My fiance and I get an email that they're terminating the contract. They made no attempt at providing us other rooms or anything. Instead the email just says hey you can book at one of our sister properties. Somehow it's now my responsibility to call a bunch of hotels and try to get another block? If they reached out and even made the slightest attempt at getting our block moved somewhere else it would be a different story. Completely disgraceful.
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October 2023 by Kayla Maher
I couldn't be more disappointed with this hotel or Marriot in general. I had 30 plus rooms booked for my wedding in October and I learned through fire and oak that the hotel was actually going to be closed by the time my wedding came !!! The staff didnt even have the courtesy of calling me and when I did finally get in touch with sales AFTER A WEEK she (Kathleen Evans) was nothing short of nasty! it didn't stop there! Kathleen Evans promised me she'd figure everything out and even sent an email to all of my guests ensuring that they were booked at the Hilton, this was false! I had to immediately make contact with Hilton seeing as all of my guests thought they were booked there when I wasnt even contracted yet with the hotel. This a experience has been an all around nightmare. I have contacted corporate also and have yet to hear back about my claim ! Once again I am very disappointed with this experience and can assure you Marriot will be my last pick for future hotel stays.
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September 2023 by Kayla M.
I couldn't be more disappointed with this hotel or Marriot in general. I had 30 plus rooms booked for my wedding in October and I learned through fire and oak that the hotel was actually going to be closed by the time my wedding came !!! The staff didnt even have the courtesy of calling me and when I did finally get in touch with sales AFTER A WEEK she (Kathleen Evans) was nothing short of nasty! it didn't stop there! Kathleen Evans promised me she'd figure everything out and even sent an email to all of my guests ensuring that they were booked at the Hilton, this was false! I had to immediately make contact with Hilton seeing as all of my guests thought they were booked there when I wasnt even contracted yet with the hotel. This a experience has been an all around nightmare. I have contacted corporate also and have yet to hear back about my claim ! Once again I am very disappointed with this experience and can assure you Marriot will be my last pick for future hotel stays.
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September 2023 by Megan B.
If i could leave 0 stars I absolutely would. The staff is disgustingly rude. Cathleen was extremely rude to not only my grandmother but my entire family. We had a room blocked booked for October for a wedding and they canceled it and moved us to another hotel a month before without letting me know for "emergency renovations" which turned out to be bed bugs! I had to call multiple times to speak to someone and would never get in touch with anyone. I had to go there in person and when I was expressing this to them, they accused me of lying about the entire situation and told my grandmother that they would "never want a mother like her." For simply trying to help solve the problem!!! I would NEVER recommend staying here for not only because of cleanliness issues but also because of the TERRIBLE customer service. TRUELY DISGUSTING
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September 2023 by John Hohnadel
This Hotel canceled my entire Wedding block 5 days before my wedding without warning. It has displaced my entire wedding, vendors and guests. They were very unprofessional, and kept repeating that they were all losing their jobs instead of helping my fiancée and I. Marriott corporate has yet to help me. As I am typing this I still do not have a place for my Wedding block. If this hotel ever reopens I would never recommend this place to anyone. I always thought Marriott had higher standards then this.
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September 2023 by lea meitzler
Would not recommend staying here at the moment because they have a mold problem. We are located next to rooms that have sealed doors with plastic and I saw two guys in hazmat suits go into the room next to mine. Very noisy fans in the hallways. & I even wiped mold off of our AC unit in the room & there are water leaking marks on the shower ceiling. No bueno. (Check photos) side note: the pool is never open and there are no microwaves in the rooms only fridges.I will say the beds are really clean though….
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September 2023 by Chris Lee
My fiancé and I share the same sentiments as Sean from a previous review regarding the abrupt cancellation of a block of rooms, in our case just two weeks before our wedding. We secured 40 rooms for our guests, only to be notified abruptly about the hotel's extended closure for non-emergent renovations. It was only the day after explaining that they are in breach of contract that they verbally told us it was an “emergency.” The management, especially General Manager Kathy, who apparently has 30+ years under the Marriott banner, showed a shocking lack of empathy. The ordeal added unnecessary stress and incurred extra costs for us.Their attempt to remedy this gross oversight? Merely transferring our reservations to another hotel, trying to convince us that we were getting free breakfast even though it was complimentary, and offering us points equivalent to a single night's stay in a basic room. This was disgraceful. We were left with no choice but to escalate the matter with Marriott Corporate. I would strongly caution anyone considering a stay or event here to think twice; the management seems ill-equipped to handle even basic crisis management.
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September 2023 by Sandy Restrepo
As many others, my fiancé and I were part of the group whose wedding blocks were cancelled on shortly before our wedding(one month). Our 90 guests and us were left to figure it out as they had thrown us at another hotel that could not accommodate us in the same way we had originally booked. We received this news Thursday 8/24 via email and never even received a phone call. We had to call on Sunday 8/27 to let them know we had booked a different hotel and they told us ( we have it in writing) they would pay for our shuttles and our room. Tuesday, 8/29 we received an email stating they actually could not do that unless we booked at another hotel of their liking. It took them 5/6 days to find another alternative to the hotel that couldn’t accommodate us but were ready to blame us when we booked a different hotel( Kathleen Evans stating “you were given the choice on hotels”) NOT ONCE WERE WE PRESENTED WITH OPTIONS AND IN FACT NOT EVEN CONTACTED UNTIL WE CONTACTED THEM. It’s a shame that this “business” would even allow us to set up a wedding block with them knowing their circumstances. I have yet to receive an apology and in fact when speaking to Kathleen she hung up on me without ever apologizing for the abrupt cancellation. Sorry excuse for a business and a gross management staff with no basic human empathy.
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September 2023 by Laura
The worst customer service I have ever experienced. Cancelled an entire wedding block without properly notifying the bride a month before the wedding. Once they were contacted they blamed and lied to the customer. I can’t believe they have stayed in business this long especially with Kathleen Evans in management. Stay away for your sanity and your wallet.
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September 2023 by Amy Dadamo
As many of the other reviews mention, this hotel canceled an entire block of rooms just a month before a wedding. Things happen but the staff was nothing but rude, unprofessional, and unhelpful. They told the bride at least it wasn’t her venue or her dress. Don’t expect a nice experience if you book here.
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August 2023 by John H.
This hotel is extremely unprofessional Canceled my Wedding block 5 days before my wedding and I am still looking for places for me and my guests. The employees told me.They are getting fired instead of helping me. I called Marriott corporate and they haven't helped yet. They displaced my entire wedding,Vendors and guests. If this hotel ever reopens I will never recommend them to anyone Ever. I am extremely disappointed in how Marriot has handled this situation.
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August 2023 by Robert Quinn
Disappointed, I should have stayed at the Hilton down the street. The pool is permanently closed although still listed as amenity. No microwave in rooms like every other Courtyard. Anyway the lobby and the people are
