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“The staff at this UPS Store are consistently helpful, professional, and a pleasure to be with.
I especially want to recognize one young man whose name I wish I knew. He stands out. He is knowledgeable, patient, resourceful, and has an impressive ability to understand what a customer needs and find the best way to help.
I have a traumatic brain injury, and as a result I can sometimes be slow processing information or forgetful. Even with a long line of customers waiting behind me, he has never once lost patience, rushed me, or made me feel lesser than anyone else. He simply gives me the time I need and helps me get things done. That kind of respect, kindness, and understanding means more than I can articulate.
There was a customer who came in while I was there, he must have had hundreds of pounds of items of ship. He came in with a dozen or more containers. You could tell he was on overwhelm and becoming frustrated.The young man defused the situation immediately- offering the man water! Just so smart, strategic and kind!
He has a natural ability to lead. If he is not already in management, he should be. I could easily see him overseeing multiple locations as a regional manager. UPS would be wise to recognize his talent and give him opportunities to advance.
A great staff and a very well-run store.”
“Chris is so accommodating and he always has a smile on his face. He’s willing to help me every time I go to drop off or pick up, and is such a genuinely great worker. Every store should be lucky enough to have a worker like Chris !!”
“By far the best UPS Store I have ever been to. The customer service is outstanding, everyone is nice and they even offer notary services which I've used a few times with my wife. I have been coming here for years with not a single bad experience. Whoever is giving bad reviews is probably someone that can't be pleased no matter how good the EE's are.”
8:30AM - 6:30PM
700-76 Broadway, Westwood
Mailbox Centers
“These people are the best. Steve the manager is such a nice and helpful manager. One of my packages I dropped off wasn’t moving and Steve did everything he could to help me”
8:30AM - 6:30PM
24 West Railroad Avenue, Tenafly
Mailbox Centers
“I’ve never lost a receipt in the past and needed it for work. I know some people have it reprinted all the time at stores, but wow, what a relief. Such a friendly and patient staff who actually addresses each customer with care!”
“The UPS Store in Paramus, NJ offers a quick and efficient experience for its customers. The swiftness of getting in and out is commendable, making it an ideal choice for those who are pressed for time. The staff is incredibly friendly and helpful, always ready to assist with any questions or concerns. They go above and beyond to ensure a positive experience for every customer. Overall, the combination of fast service and welcoming staff makes this UPS Store a top-notch choice for all your shipping and printing needs.”
8:30AM - 6:30PM
12-45 River Rd, Fair Lawn
Mailbox Centers
“I needed something notarized and also had three children with me, right before lunchtime, so I was prepared for a challenging experience - especially when I walked in and saw 5 people in line ahead of me. The staff here are incredibly efficient and also so kind- I was utterly amazed at how quickly I was helped. Oftentimes when people are that quick, they are also not as personable or pleasant, but here they were both. I can't believe I had such an amazing experience at a UPS store.”
“Every time I go here, they're always helpful friendly and never have any problems with my packages. It doesn't matter which employee takes them. It's always quick and fast and usually I am returning stuff from amazon.”
“Dropped by today to mail off an international parcel and Nico ensured my shipment was handled and processed with the utmost care, professionalism and efficiency. Truly wish every employee was of this man's caliber. Thank you and happiest holidays.”
“I went to the store and Nathan greeted me with a smile! He helped me so much and was very informative about packaging and shipping. We probably talked for almost an hour about that. Please ask for Nathan when you are in this store!”
“We have used them several times, and the people at UPS in Ramsey have always been good to us, but during the most recent visit, Andy went above and beyond to help us with an Amazon return while taking care of other customers as well.”
8:30AM - 6:30PM
246 B Livingston Street, Northvale
Mailbox Centers
“I’m confused by the bad reviews. I go there all the time, have for years now, and everyone is always kind, not just to me, but to every other customer while I have been there. Even when I have made mistakes with my Amazon returns, they have always been gracious about explaining things to me. Every UPS store I have ever been to charges for packing something for you if it’s not “no box no label.” The woman who works there helped me with color prints for my classroom, and when they didn’t come out right because I had sent them in the wrong format, she happily reprinted them free of charge. Maybe the poor reviews are from people who don’t like that the workers wear masks? Or they don’t like ever being told no, even if it’s done politely? Or there’s another reason, which I suspect but won’t post here? Whatever your issue, I simply don’t believe that these nice people were rude like some of the stories here say.”
“It’s very important extremely likely number 10. They’re very good store efficient professional, friendly. And location is very convenient. What else I could say besides they’re doing everything correct.”
9AM - 6:30PM
463 Livingston St, Norwood
Mailbox Centers
“I was surprised to see mostly negative reviews, as my experience with their services has been positive. I've sent international packages through them, and the pricing has always been reasonable. The owner has consistently been efficient in preparing shipments, including packaging and boxing, making the entire process fast and seamless. My packages have also arrived on time without any issues.
I noticed that Korean appears to be his primary language, so I wonder if language barriers may have contributed to some reviewers perceiving him as unfriendly or even rude. Aside from that, I've found the overall quality of service to be reliable and satisfactory, and I would recommend them based on my experiences.”
“I drop off packages several times a week and have always enjoyed the friendly staff. It's nice to see the same staff as it's personable. Been going here close to 2 years and always pleasant. Wish them lots of success”
“Local post office of my town, always had a quick and wonderful service. They have a decent collection of postal materials. PO boxes are also available for rental.Did my daughter's passport application through this PO as well, the Post Master was super helpful and humble to us.”
“I had a pre-paid UPS package to mail. I don't send a lot via UPS so I found them via Google Maps. There was a line, but it moved really fast and the staff was great at helping people fast without rushing them. Many of us were just dropping off and needed shipping receipts but there was one person who was getting help packing things.”
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“Namish & Camilo are the best! Top tier customer service! They stayed 15 minutes AFTER the store closed helping us pack up and ship our items. Best service ever, 10/10.”