Chase Bank provides checking, savings, and mobile banking services. Reviews highlight experiences with customer service that vary between branches and employees. Many customers report amazing, professional, and very helpful service, with some employees noted for being respectful, courteous, and honest, going above and beyond to solve account problems. However, other reviews describe instances of terrible service, where customers felt treated poorly and were given erroneous information that caused annoyance and inconvenience. While some find the bank to be a great choice with great customer service, others express frustration with specific interactions. The bank's hours are noted, and it is recommended to visit well before closing. Deposit products are provided by JPMorgan Chase Bank, N.A., Member FDIC.
Been a customer for years, easy access great staff
August 2026
Great customer service always greeted with a smile. The bank is always clean and the staff are always professional and willing to help and answer questions.
August 2026
Misael went above and beyond to help my sister and me. She has Alzheimer's but is still semi - independent. It's sad and awkward, and he was knowledgeable and compassionate
