PHH Mortgage Corporation receives positive feedback for its knowledgeable and trustworthy staff, including John Silano, Robin Thomas, Marissa Anderson, and Chad, who are praised for their professionalism and compassion. Clients appreciate the ease of the refinancing process and the helpful guidance provided during difficult times. Many find the customer service to be strong, despite some experiencing occasional communication issues. The company is recognized for offering valuable advice, such as suggesting a mortgage over an equity loan. Overall, clients report a good experience, though some desire more proactive communication throughout the process.
