Verizon's Mount Laurel store offers a range of services for mobile phones, 5G home internet, and business needs. Customers can visit the store or choose to order online, with options for in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available. The store has received mixed reviews regarding customer experience. Some customers appreciated the straightforward process of trading in phones and found the staff helpful and knowledgeable, such as Peter and Alexandr, who provided excellent guidance and patient service. Greg also received praise for his honest advice and dedication to customer satisfaction, highlighting the store’s commitment to old-school customer service. However, there have been frustrations, particularly related to trade-in issues and transparency about pricing. One customer was disappointed when promised trade-in services were not available at the store, despite prior confirmation via email, which led to a lengthy and inconvenient return trip. Another customer expressed dissatisfaction with the lack of clear pricing options and felt some staff members were not fully transparent, which caused confusion. Despite these issues, the store’s management responded positively to concerns, going above and beyond to resolve problems and make things right. Overall, the Verizon store in Mount Laurel is known for its helpful staff and good customer service, with many customers leaving satisfied after knowledgeable assistance and personalized attention.
Shay is the best team member there. Ask for him and he will be great to work with as you select your Verizon product. The other associates are.... Ok...they are not that enthusiastic to work with customers, they cluster and discuss employment and scheduling issues in front of customers.
March 2024
Peter was very helpful and patient. He truly took the time to help our family switch over to Verizon. Thanks again, Peter!!
February 2024
Wow what a great experience from the time u walk in staff is amazing
