Verizon's Mount Laurel store offers a range of services for mobile phones, 5G home internet, and business needs. Customers can visit the store or choose to order online, with options for in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available. The store has received mixed reviews regarding customer experience. Some customers appreciated the straightforward process of trading in phones and found the staff helpful and knowledgeable, such as Peter and Alexandr, who provided excellent guidance and patient service. Greg also received praise for his honest advice and dedication to customer satisfaction, highlighting the store’s commitment to old-school customer service. However, there have been frustrations, particularly related to trade-in issues and transparency about pricing. One customer was disappointed when promised trade-in services were not available at the store, despite prior confirmation via email, which led to a lengthy and inconvenient return trip. Another customer expressed dissatisfaction with the lack of clear pricing options and felt some staff members were not fully transparent, which caused confusion. Despite these issues, the store’s management responded positively to concerns, going above and beyond to resolve problems and make things right. Overall, the Verizon store in Mount Laurel is known for its helpful staff and good customer service, with many customers leaving satisfied after knowledgeable assistance and personalized attention.
Edgar and Jason waited on me. I’ve been here for like two hours. They were so helpful. I can’t say enough. This is why I’m stuck with Verizon.!!
January 2026
Will return to see Gibby over and over. By far best experience I’ve had at a cell phone store!
January 2026
Stress free experience thanks to Gibby, who was impressively smart with this tech stuff. If you’re going to Verizon, ask for Gibby—you won’t be disappointed
