Verizon's Mount Laurel store offers a range of services for mobile phones, 5G home internet, and business needs. Customers can visit the store or choose to order online, with options for in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available. The store has received mixed reviews regarding customer experience. Some customers appreciated the straightforward process of trading in phones and found the staff helpful and knowledgeable, such as Peter and Alexandr, who provided excellent guidance and patient service. Greg also received praise for his honest advice and dedication to customer satisfaction, highlighting the store’s commitment to old-school customer service. However, there have been frustrations, particularly related to trade-in issues and transparency about pricing. One customer was disappointed when promised trade-in services were not available at the store, despite prior confirmation via email, which led to a lengthy and inconvenient return trip. Another customer expressed dissatisfaction with the lack of clear pricing options and felt some staff members were not fully transparent, which caused confusion. Despite these issues, the store’s management responded positively to concerns, going above and beyond to resolve problems and make things right. Overall, the Verizon store in Mount Laurel is known for its helpful staff and good customer service, with many customers leaving satisfied after knowledgeable assistance and personalized attention.
Just visited this store. I am only giving 3 stars just because they gave me information but they were totally unprofessional and rude.
May 2026
Verizon tech support said go to the Verizon store for tech support. The Verizon store said we don't do tech support here go to ubreakifix. In both instances they spent less than 5 minutes trying to help before telling me to go somewhere else.
March 2026
Edgar and Jason waited on me. I’ve been here for like two hours. They were so helpful. I can’t say enough. This is why I’m stuck with Verizon.!!