“I’ve been going to this laundromat location on and off for years. So when they upgraded the washers I was surprised by the settings and selected the wrong cycle. I asked for help to see if I could restart it. The lady was polite, but said can’t change it once started. I thought it was broken how slow the gentle cycle was moving. She returned to reset the machine and restart the wash with some power! That didn’t work but it felt nice that she at-least tried to help. nothing could be restarted.
A few moments latter she found me to say the manager agreed to help me with a free wash. I have to say that impressed me. It’s the small things that keep a customer like me returning. A staff who cares and tries to help in a few different ways is a place I want to continue to support. Thanks!”
“I went to Fluff and Fold on Saturday night, and the experience was honestly great. The person working was extremely professional and super helpful the entire time. They were constantly cleaning, organizing, and checking the machines, keeping the whole place spotless every single minute. My laundry came out fresh, I definitely recommend this location.”