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December 2023 by Jan C.
Staff for sure 5 STARS. Policy knocked it down to 4. Either way, I AM GRATEFUL for EXTRA SPACE STORAGE business accommodations. Its Space/properties are very clean & accessible for us clients. I had a situation/ concern/ inquiry that ... it was handled timely, FAIRLY & professionally. In conclusion, I wl continue to do business with EXTRA SPACE STORAGE and would recommend their services to my friends, family and others. Additionally, I would like to send KUDOS to Staffer JERMAINE for his direction, patience and follow-up to RESOLVE my dilemma. Thank you for your assistance. The Newark, NJ, near Hwy 1-9 facility, got the riight people working customer service and care, where the customer is not just a $number nor disregarded. Alright, now. JC nj-usa
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November 2023 by Rozzie R.
Service was above and beyond The associate that help us very nice and polite ..Very welcoming place
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October 2023 by Jack Gaffney
This place is great. Two complaints - they close at 6pm, which is early. No access after 6pm and two, the elevator is extremely slow. If you're moving in/out and paying movers, You're paying for incredibly slow elevators. Other than these two items, they are five stars.
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October 2023 by George Mcdonnough
Ms Ann words cannot express how excellent service skills are she was patient listen ro me whine about why I ended up using storage. Would definitely recommend
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September 2023 by NSK
Shanique was amazing! Very friendly and helpful. She has a pleasant personality and was very patient. This facility is very clean and is located in a safe area. I'm glad I chose this location.
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September 2023 by Andrew Kleber
Awesome service! Super fast and easy. Took a LOT of stress off my mind! Fabulous and friendly service.
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September 2023 by Robert Hood
The staff at Extra Space have been great! We went to rent a 5 x 5 locker to store some luggage as we prepare to move abroad, and the staff was very friendly and welcoming. They made the move in process easy and seemless, and they walked us through the facility answering our questions and informing us of the process.
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September 2023 by Karen Muhammad
My husband and I had a great experience. The service was excellent and Ann is very good at what she does. I will recommend them always.
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August 2023 by Ashley Davila (Aisha Amatullah)
Shanique has great customer service, She answered my questions & assisted me where needed. patient with me & gave me in detail walk thru of what to expect before and after booking my storage. My first time experience with getting storage help and she did a phenomenal job. Ask for her ? Shanique
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July 2023 by Brian Hochberg
The staff at Extra Space Storage are just fantastic. Very friendly and helpful. The storage units and floors are very clean, and the lighting is very bright. The security at this facility is very strong and you cannot access your unit without first putting in a code before the system will allow you to push a floor button in the elevator. Very good value for the storage unit.
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June 2023 by Robin Toyloy
Great, pleasant, and respectful service. Prices are reasonable, and very clean, climate controlled units, very pleased!
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June 2023 by TweetBoogie MGT
Best Extra Space Storage location ever!Super professional. Best staff service ever. Very helpful, polite & patient.Thank you Jermaine. Your kindness was truly helpful. Definitely will refer this location.
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June 2023 by destinie vierra
Ann was amazing! Thank you so much! I would recommend this storage space to all my family and friends! :)
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May 2023 by Teonia “Teonia Foster” Foster
When I tell you moving is stressful. I was upset. Jermaine made me feel so comfortable . He was very welcoming. He reassured me everything will be ok . He was able to help me fulfill my needs with a great storage spot . I love how new the building was too . If it wasn’t for him I would have went crazy lol. Thank you so so much
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May 2023 by Robert Nalepa
Staff was very great Jermaine and Ann was patient and worked with us
