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August 2023 by Christopher Biedka
Avoid at all costs. Bus never arrived, and customer service had zero insight into the bus' whereabouts - whether it was delayed and still coming, whether it skipped the stop altogether, nothing. To boot, their policy that they will grant you a REBOOKING (not cancellation) after two hours have passed since the departure time. Completely unacceptable.
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July 2023 by Me'Cal Hashim Shabazz
There is too much going on, and not informing the public or drivers about new pickup and drop-off spots
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July 2023 by M. Marzulla
Stuck taking the Greyhound after extensive cancellations and delays at EWR. They got us home, hence the additional star. That being said, the place was trashed. Old food and garbage were all over the small waiting area. We decided that waiting outside in the rain was more comfortable.
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July 2023 by Tyler Salinas
I was mislead by the price. The first time I was told the price for the ticket was cheaper than what it actually ended being. I don't think that was very nice at all. It ended up being a hundred dollars more than I was originally told on the price.
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June 2023 by Sam Saeed
Greyhound buses need a major overhaul as infrastructure is getting old. Bus was late by 30 minutes.
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March 2023 by N. Tol.
It’s decent. Easy to get to and wasn’t super busy.
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January 2023 by lisa christiah
It would be nice if the drivers can be on time when they have to switch drivers on the way back from Richmond, Virginia to Newark, NJ. It took us 11hrs to get back from Richmond, Virginia to Newark, NJ.
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December 2022 by L C
Place need a good deep cleaning, the attendant at the customer service was rude with everyone who approached him. Our bus was 4 hours late!!!
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December 2022 by Lenis Colon
Place need a good deep cleaning, the attendant at the customer service was rude with everyone who approached him. Our bus was 4 hours late!!!
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September 2022 by Usman Ahmad
The worst bus I’ve been on was supposed to be in Newark from Washington DC at 6pm but ended up in NYC at 12am. Bus driver was late arriving to DC, bus started smoking so we had to wait on the side of the highway at night while raining. Possibly the worst experience I’ve had on any public transportation. Very unreliable and poor customer service it was my first time on grey hound bus but definitely will be the last
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September 2022 by Stacie Fry (Byrd)
Convenient and has good food places inside but it's nasty and the people that hang out around there are .....
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August 2022 by Neekah RL
Small but clean area. Excellent customer service.
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June 2022 by E. L.
Avoid at all costs if able. Driver didn't even show for shift and I was stranded for hours out of town with no notice or refund from greyhound.
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May 2022 by Richard “Dude” Gazinya
Newark Penn Station. Convenient location, don't wander around neighborhood seeking good Samaritans. LOL
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May 2022 by crystal Harris
Customer Service there is wonderful...it makes up for the drearyness. Employee Mr Holland was very helpful...good person...needs more people like him.
