Greyhound Package Express provides travel with good customer service from helpful and bilingual staff. The station in Newark is fairly safe and pretty clean. However, reviews note issues with buses departing very late, causing significant delays on routes. There are also reports of buses needing better cleaning to address bugs. A major inconvenience is that restrooms require exiting to the main station entrance. While service can be wonderful, operational consistency needs improvement.
The was supposed to be departing at 4:10 p.m. an arriving at 5:55 p.m. in Allentown, PA. Which it did not leave Penn station until after 5:00 p.m. which made me late for my pick up Greyhound has to get better
November 2023
The travel was good. But I had been bitten by bad bugs on the bus, on my legs, arms. They need to put more attention and clean and desenfect the bus.
November 2023
No one here to help you and I been waiting for 2 hours and can't get no one to answer the phone.never again the worst.
