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October 2025 by Dive Girl924
I am a Gold Hertz Club member. I received a text that my car was ready at 8:30pm. They had my flight info, knew it was delayed and they would keep it for up to 2 hours. When arrived (before the 2-hours) they didn’t not have a vehicle ready for myself or others who had also reserved as Gold Members. The employees were extremely rude and said they “could not provide a time estimate”.. I asked to speak to the manager because I needed to know if I should implement a Plan B. The manager told me “he just works here” he doesn’t know. I travel nearly every week for work. Hertz at Newark definitely has the worst experience for fulfilling vehicles reserved and customer service in general. I waited over 2-1/2 hours to receive a car that I was told (and I have the screenshots) was ready 3-1/2 hours earlier. I do not recommend due to staff unprofessionalism, not giving updates, and nobody, including manager, taking accountability. Also, this is not the first, second or third time with issues at Hertz Newark. If Hertz Corporate addresses this as I’ve requested of them, then I will take down this review.
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October 2025 by Yvette White
I had a wonderful experience renting from Hertz! Thank you for your professionalism!
🦋YAA🦋
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October 2025 by Courtney Mann
Cars not available for pick up,,, multiple people waiting to get a car,,,,,the car I finally got has low tire pressure in left rear tire
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October 2025 by Tara Tong-Puhlovsky
I went from Turo (going down-hill) to Enterprise to now HERTZ! Rent about twice a month from Newark. Most of the time a smooth pick-up drop-off from Gold. Prices are always spot on - as long as you DO NOT DO ADDITIONAL ADD ONS! I have my own insurance (plus credit card travel insurance) and DO NOT USE PLATE PASS - rip offs. I would give a 4 star for some of the car issues and Plate Pass issues that Hertz refused to help with. However, Hertz is making a come-back and deserve more than a 1 star (consumer) or 2 star (yelp).
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October 2025 by Jose Javi
We booked a Tesla seven months in advance, and when we arrived, there were none available. They only offered us a gasoline car or an extra daily fee of 15 euros for an electric one, giving us no real alternative. What bothered us most was that they provided absolutely no other option and the staff was rude and unhelpful. We’re very disappointed with the service.
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October 2025 by Rodrigo Cordeiro
Just below average - and underwhelming experience in comparison to other car companies in the airport. Recommend Sixt instead.
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October 2025 by Levi Gheber
The pick-up location in Manhattan was gross. The person scolded us for coming in too late, was rude and unhelpful, the car wasn't washed properly, the windscreen was dirty.
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October 2025 by Dan Simion
No vehicle available at the time of pick up. After waiting ‘couple of minutes’ (this is what the customer service representative told me) aka +30 minutes they informed me that the vehicle will be ready in +15 minutes… I just canceled the reservation and went and rented with Avis.
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October 2025 by Adam Winters
Hertz dropped the ball again! After emailing and texting me multiple to times beginning 7 days before my scheduled pick up date somehow you managed to not have my vehicle available. So instead of a smooth and seamless pick up / drive off experience I had to wait in line and request an alternate lesser vehicle from your agent.
When I requested a smaller vehicle I was told it would cost an additional $50 per day, so I accepted the alternate vehicle. The alternate vehicle was a dated Nissan Armada with 58K miles on it. Upon departing from the airport, once I got on the highway and drove more than 30 MPH I immediately noticed a severely shaky front end and poorly balanced/aligned tires. This car was unsafe to drive and shook all the way on my 47 mile drive to the hotel where I was booked. Unfortunately by the time I got onto the highway it was too late and too distant to turn back around. Today I sought out a local Hertz agency and they swapped out my Armada for a Kia sedan, an even lesser vehicle. When I asked for a refund the agent indicated she was unable to do so but noted my account.
I will be writing your executive leadership a very long and detailed letter illustrating all your failures from a very long term previously loyal customer.
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October 2025 by CalvinF Cauthen
Great price even though I went through a third-party to reserve the vehicle. Vehicle was clean and well maintained easy pick up easy drop off at the airport Newark. I had a great 👍🏾 time loooking forward to next rental!!!!!!
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October 2025 by Lenora Williams
I had someone to drop off the vehicle. They kept the vehicle for days at a time I report the vehicle stolen. It was on authorize and Hertz took their time looking for their vehicle every day. I kept calling to make sure and to see if the vehicle was ever found, all they kept telling me was, it wasn’t found. It wasn’t found till this day. I’m not sure if it’s still found or not shaking my head. I never rent it from a rental place where the people never picks up the phone. I had to drive all the way back to Newark for the situation about the vehicle shaking my head, but besides that the vehicle was nice and clean and drove very fine. it smelt very good
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September 2025 by ActorKal Cauthen
The team member that took care of me we had outstanding customer service skills. Process was completed in a timely fashion. Vehicle was a lot of fun took out the tea tops and rode around in the sunshine. Weather was cooperative.
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September 2025 by Salih Kurtbas
Good service
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September 2025 by Anupam Varma
Good overall, but a bit confusing entrance and lack of direction to gold/ president circle.. only 2 cars in President circle, and if you have to go to the counter, expect long lines!
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September 2025 by Annemarie Beu
I usually book with Enterprise. My booking with Hertz was in error but, I decided to keep it. Never again will I use Hertz at EWR. The Customer Service Agent was rude, dismissive and seemed bothered to do her job. She didn't look at me during my time at the counter and just pointed when I asked where to get my car. Another agent stepped in to answer a question because this woman was just so incredibly lazy. When I called with a question, no answer. So, I called Enterprise and they were friendly and helpful.
