Pilot Express in Newark, NJ is a major travel center considered one of the best and safe places for truckers to park, with tight security. It offers fuel, overnight parking, and clean facilities, including restrooms and showers. The staff is noted as friendly, polite, respectful, and professional. A key feature is that overnight parking is reservation only, so booking in advance is recommended. While the food receives mixed reviews—with chicken strips sometimes tough but awesome when fresh—the location provides a variety of fresh food, snacks, and drinks. Some operational issues are noted, such as occasional long waits or confusion regarding shower access, but the facility is generally maintained and in order. Conveniently located 30 minutes from NYC, it aims to provide everything needed on the road.
The lady housekeeper at graveyard shift has no customer service training. She is not nice to travelling customers. She us a luability to the company. Love's employees are far way, way better in delivering total customer service and satisfaction.
August 2025
Very poor service. You are only allowed 30 minutes to take a shower, and they keep disturbing you. The facility closes at 6 PM, and there is nowhere to use the restroom until morning. Everything is dirty. NOT RECOMMENDED!
August 2025
This is the most annoying, rude and worst service Pilot in Entire US market.
