Planet Networks is highly regarded as an excellent internet provider known for its fast, reliable service and strong commitment to customer satisfaction. Customers consistently praise the company’s professional and knowledgeable staff, who are attentive, patient, and respectful during installations and troubleshooting. The installation team is described as efficient, detailed, and considerate, often working quickly while keeping the workspace tidy and accommodating the needs of customers, even in challenging or older homes. Multiple reviews highlight the technicians' friendly attitude, their ability to work in difficult conditions, and their efforts to deliver a seamless experience. The company’s customer service is frequently commended for being responsive, caring, and easy to communicate with, often with actual people rather than automated systems. Customers appreciate the company's effort to avoid repetitive explanations by ensuring all team members are well-informed and coordinated. The service team is also praised for troubleshooting issues promptly and effectively, providing solutions that improve internet performance significantly. Many reviews mention how Planet Networks has brought reliable service to rural areas, delighting homeowners who previously faced connectivity problems. The company’s dedication to community and personalized service, along with competitive pricing, makes it a top choice for those seeking superior internet. Overall, Planet Networks is seen as a local, caring, and professional company that consistently delivers fast, dependable internet and a positive customer experience.
Amazing! Thank you Nick V! Professional, knowledgeable and a great asset to Planet Networks. Installation was quick and clean and the service is awesome. Thank you for saving me from Optimum!!!
February 2025
Ben did a great job! Very helpful. Walked me through everything.
February 2025
We just had our fiberoptics internet installed by Nick V of planet networks. Nick was very polite and helpful. He explained how everything works and answered all of my questions. So far our experience with PN has been great!! Thank you.
