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October 2023 by Harikumar Rajan
Very helpful. Fixed the issue with my phone without any headaches
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September 2023 by Bill Sheehy Realtor
Ok service
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July 2023 by Ofir Hillel
Good service very professional
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June 2023 by susan s.
Update-Luca saved the day. He was able to replace the non-working charger. Also was able to figure out the issue with the locator. Problem with safari but he showed me a workaround. Great job Luca. Changed from one star to four stars because he fixed a bad situation created by the first employee. Initial post- Our $45 charger just stopped working. We bought it a free months ago at a Verizon store. Rep Nayyar said nothing they can do. Wouldn't even look up when I purchased it. Said she couldn't. Said I should call Apple. Might as well buy accessories at Apple for all the help you won't get here. She seemed bothered about having to help at all. The location on route 18 in east Brunswick is much more on the ball. If you come to this store I suggest waiting for someone who actually doesn't mind doing their job. Asked to fix my location (near me now gets wrong county). After wasting my time she said I have to wait for someone else. New? Untrained? Doesn't care? Hates job? Super crappy experience. Had her hand out ready to charge me $46 to buy a new charger. In event she gets sales credit I will let the person I am waiting for ring it up. Shaking my head.
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April 2023 by Cynthia Bigley
I needed help upgrading two phones and wasn’t confident doing it online - I’m kinda old! ??? Julisa and Nahir were SO helpful in getting me the best deal and talking to VZ from the store. It took a long time but I knew from experience it wasn’t an in an out thing. Very grateful for their help and expertise. Thanks girls!! ♥️
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February 2023 by Vic Beck
Very professional workers who know your needs and solve them as quickly as they can or advise you on what next step to take in solving your phone problems.
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January 2023 by Gouzalia V.
Don't waste your time going there. No one is helpful with issues, very dismissive, a few years ago there were nice people working there. I switched to Verizon because of their exceptional customer service but now it awful.
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December 2022 by Dominick D.
I purchased an iPhone 14 Pro and I went to have it activated on a Saturday and they were unable to do it. I returned on Sunday to have it activated and to have help with it and it went past 4 PM which was closing time. The manager Dimitri was so rude and unprofessional. He basically kicked me out because he had a party to go to and my phone is not working. I am probably most likely not going to use Verizon now any longer due to his unprofessionalism and treating me the way he did. You should probably consider hiring people other than children working in your stores very unprofessional. I am telling all my friends to not come here. Verizon on route one in North Brunswick sucks. Worst customer service ever children working there. Do not go especially Dimitri. The manager don't ask me how he is the manager. Good luck.
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September 2022 by Sayuri A.
Worst Verizon store I have been to. I came to seek guidance on an online purchase and they were all ignoring me and there solution was to just call customer service. If that is the case, than why have about 5 people working at a location that are entertained with their phones and giving constant attitude. Solution to this is, replace them with robots because they don't help at all!
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July 2022 by Mark L
Do not shop here. The employee and the manager refused to honor the Iphone 13 trade in deal. Falsely claiming the deal ended june 30th.
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July 2022 by Mark L.
Do not shop here. An employee and the manager both refused to honor the Iphone 13 trade-in deal on July 1st. Falsely claiming the deal ended June 30th and only offered $500 for my Iphone 11 pro max. The web site still says it's running and I just watch an ad on tv for this "supposed" ended deal. Had to call customer support and had them honor the deal over the phone despite this stores attempt to rip us off for a few hundred bucks. So I do qualify for the full $800 trade-in and the Iphone 13 trade-in deal is still going on, according to corporates customer service. Never trust liars do not shop here.