Verizon Business Services provides a mixed customer service experience that varies greatly by employee and location. Some staff are very helpful, professional, and knowledgeable, working to get customers the best deal and solve problems with expertise, even if the process takes a long time. They can figure out issues, show workarounds, and replace faulty accessories, turning a bad situation around. However, other experiences are described as super crappy, with some employees seeming bothered, unwilling to help, or untrained. Customers report being told nothing can be done, having their time wasted, and being directed to contact other companies like Apple instead. This inconsistency leads to advice to wait for an employee who actually doesn't mind doing their job. The service in-store can be a great change from past phone customer service, but quality is not guaranteed.
The manger Christian is great. He is very helpful. I would recommend my friends to go that store. The other staff members are also helpful. They be jamming in that store. I wouldn't mind working there part time. I like going to visit them.
February 2024
Great experience there. Very helpful and professional. Great change from past experiences. I wish the phone customer service was as good.
October 2023
Very helpful. Fixed the issue with my phone without any headaches
