Unity Bank in North Plainfield is highly appreciated for its excellent customer service and welcoming environment. Customers have shared positive experiences with staff members like Zaire and Kevin, describing them as kind, professional, and attentive. Zaire, in particular, made a memorable impression by providing prompt assistance, creating a friendly atmosphere, and making clients feel valued, which even influenced a customer to keep their account open. Kevin was praised for his patience, clear explanations, and helpfulness when opening new accounts, demonstrating the bank’s commitment to quality service. The bank has been trusted for over ten years by a non-profit organization, with staff such as Jonna always attentive to needs and questions. Many customers mention that the staff handle issues professionally and with respect, making them feel important regardless of their account size. Despite some negative comments, the overall sentiment is very positive, with many noting the bank’s professionalism, good treatment, and minimal issues. The bank’s friendly approach and dedicated team create a welcoming experience, making it a trusted choice for personal and business banking needs.
Went in this morning to discuss some options of opening a new bank account. Had the pleasure of meeting Kevin, one of their associates. He was such an amazing help, able to answer all of my questions and leave me with all the information needed to make an informed decision. Customer service skills were immaculate!
March 2022
Unity Bank North Plainfield has been handling my non-profit business account(s) for approximately 10+ years now. Jonna and her team have been nothing short of amazing. Very attentive to all my needs and questions. I recommend this bank to everyone.
March 2022
Excellent service! The best of any other banks.Ive barely had any issues there and if I did The manager there, I think her name is Jonna, handled it like a professional. And they treat me like respect.
