Verizon, a leading provider of mobile, 5G home internet, and business solutions, offers a convenient shopping experience both in-store and online. Customers can visit the Ocean store location to explore the latest products and services, or schedule an in-store appointment through the website. Online orders can be picked up in-store, with options for free 2-day shipping, express lockers, and same-day delivery where available. The reviews for the Verizon store in Ocean are generally positive, with customers highlighting the exceptional customer service and professionalism of the staff. Customers have praised representatives like Henry, Antonio, and Oswaldo for their knowledge, patience, and willingness to go above and beyond to address their needs. One customer even went out of their way to visit the store, despite passing several closer locations, and was impressed by the service received. However, not all experiences have been positive, with one customer reporting issues with communication and customer service from a couple of specialists. Despite this, the customer returned to the store and was met by the "incredibly nice, professional, and communicative" Oswaldo, who was able to resolve the complex situation. Overall, the Verizon store in Ocean seems to offer a generally positive customer experience, with knowledgeable and helpful staff who are dedicated to providing excellent service.
Thanks to Dan for getting me up and running in less than 20 minutes after my new iPhone wouldn’t activate properly at home. Quick, professional, helpful. I appreciate that he kept my stress level at bay.
February 2024
I can't express how wonderful the store is with customer service. I want to highlight the representative Antonio. He helped me so much with my phone and showed great patience with me. I will be returning to the store and I will recommend verizon to everyone!
January 2024
Went into a busy store, gave the customer rep my name and within 5 minutes Henry began taking care of me. I hit the jackpot with Henry as he took great care of me explaining all my options which ended up saving me money on my monthly bill. Thank you, Henry.