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“Kareem was absolutely amazing! I was able to replace my phone Within a half hour. He took care of everything. I would absolutely recommend him and this store to anyone who uses Verizon.”
“I had a great experience at the store thanks to Larson. He took the time to walk me through my current plan, helped me review my options, and guided me toward the right upgrade without any pressure. His exemplary service, attention to detail, and genuine care really stood out. Highly recommend working with Larson if you visit!”
“The Verizon store wlhas always welcomed me well
However w&en I went to return my Fios WIFI the manager said that they do not hand returns that the store on route 36 in West long branch handle it. I argued the point that in the past many people have brought there units there and were accepted. He stood his grand and said sorry but we don't. I told him that Head office instructed me to bring it there. Mind you I Live very near the store that accepted it item. I went out of my way for nothing and wasted gas and time in doing it. So Infinity was just two stores over and they had a special on the simular unit and it came with a Galaxy tablet and a Watch for way far per month then Verizon. So now They just lost a customer to Infinity. And my signal is stronger. Bonus...”
“Had to deal with a couple of service issues with my grandparent's gateway/modem and cable box and Keenan was a consummate professional. Great experience and very friendly.”
8:30 AM - 5:30 PM
10 Drs James Parker Blvd #110, Red Bank
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“I really do not get the negative reviews here! Their service and support is hands down some of the best. We have been working with them for several years and have never had an issue they were not able to help us work thru. From sales to installation to support, no surprises. Does sound like there was an over zealous sales person at some point. I would definitely recommend them.”
“I can’t thank Scott R enough!!! I couldn’t find my Hotmail account and I was in panic mode!! Scott helped me immediately and patiently as he figured it all out. He was a guardian angel and saved me from a lot of headaches and aggravation. Before I saw Scott today I also bought a new phone from him a few days before. The process was painless and easy.”
“I wanted to thank Xfinity and the amazing team that they have here. I'm simple and quick with what I want and Charlie Ross was able to make my visit as smooth as possible!! TY!!”
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“I had a really frustrating experience with customer service over the phone and was ultimately told to go into the Verizon store to resolve my issue. I’m so glad I did, because Joe, the manager, completely turned things around for me.
Joe was incredibly patient, understanding, and professional throughout the entire process. He took the time to listen to my situation, walked me through everything clearly, and made sure the issue was fully resolved. After the runaround I experienced beforehand, his level of customer care truly stood out.
It’s not often you come across someone who is both efficient and genuinely kind, but Joe delivered on both. He made a stressful situation much easier, and I really appreciate the effort he put in to help me.”