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November 2023 by Mike C.
BEWARE OF THIS SELLER!! They offer jewelry with EGL certificates that assess diamonds at higher quality levels than their actual worth. I spent $13,000 on a diamond ring from them, only to attempt to resell it less than a year later. Unfortunately, they neither extended an offer nor returned my calls. I visited their store politely multiple times since only to be given the run around. When I tried selling the ring to other jewelry stores, they weren't even interested in giving me an offer. I was informed that I HAD FALLEN VICTIM TO A SIGNIFICANT SCAM. I was even told by a few other jewelers that I would have better luck trying to sell without the certificate since every jeweler knows that EGL rates diamonds 1 grade higher in cut AND clarity. Mark and Howard swiftly took my $13,000, and yet, they refuse to assist me in selling the ring, as doing so would require them to acknowledge the diamond's true quality. I strongly recommend shopping elsewhere to avoid experiencing a similar situation. Ask for a GIA certificate when you shop somewhere els.
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June 2023 by M. Bakoss
Lost an earring and was referred to Neil Diamonds by my insurer. Their customer service was amazing and the earring they provided as a replacement for the lost one was perfect. It looked like a matched set and the stone itself was nearly identical- even slightly better! But from start to finish I could not have had a better experience. Highly recommend!!
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December 2022 by John M.
I have been going to Neil Diamonds for over 40 years and made many purchases big and small. They are always professional and knowledgeable, The last purchase was for my wife's birthday, and he made her a beautiful ring, and the sizing was perfect. He sent me pictures of the ring as he made it, so it was just what I wanted. Marc is fantastic jeweler and easy to work with on anything that you would like to purchase or even if you're just looking. There is no pressure purchase anything and always teaching you about your purchase along the way. Thank you, Marc, for your help with this present and all the past ones.
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October 2022 by Melinda Mandrik-Brown
I was introduced to Howard at Neil Diamonds as an NJM recommended insurance carrier for my lost earring claim. The claim was handled with such care and professionalism and the replacement was perfect!Since then my family has used them for happier occasions - engagement rings and wedding bands. Neil Diamonds creates custom rings that are simply stunning.My family and I have truly developed a personal relationship with Howards and Lilian. They are talented, fair and trustworthy - I recommend them wholeheartedly.You cannot be in better hands!
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September 2022 by tCrr3 k
The professionalism that they put into replacing my earring brings tears to my eyes. They Alway kept me updated. Showing the talent and care that they put into their work. I am very satisfied that I went to Neil Diamond and I will definitely come back again thank you so much
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January 2022 by K P
This place is absolutely amazing. Howard helped me out for almost a year to get the perfect ring. The attention to detail is really appreciated. When it comes to life changing decisions you have to go to people that you can trust and I definitely could trust them. Educated me on the different cuts and styles. Also once completed just held on to the ring for me until I was ready to propose. 10 out of 10 on service. Loved it. Would recommend
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August 2021 by Kend B.
My husband and I made the trip from NYC to have my wedding ring fixed here. It's a small and unassuming shop that truly delivers. Marc is delightful, kind, super knowledgeable and all around excellent at what he does. The level of customer service and professionalism was outstanding. I felt so comfortable leaving my ring with him, especially because I haven't taken it off since we got married a year ago! We will make the trip from Manhattan going forward to use Neil Diamonds exclusively. Can't say enough good things. Trust me, just go- and ask for Marc!
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July 2021 by Pat Stafford
If you are on the fence contemplating whether to use your local jewelry store versus Neil Diamond's, please allow me to tell you about my experience. I thought for sure that there was some type of connection to Neil Diamond's with the insurance company....Some sort of Kick Back. Well, let me tell you that everything about Neil Diamond's, as well as my jeweler, Marc Shavel was five stars. Think of every positive adjective and that will describe Neil Diamonds. They were helpful, kind, professional, and the quality of their merchandise was an A+. I strongly recommend Marc Shavel at Neil Diamond's. You will not be disappointed!!!
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July 2021 by Ôzïl Ôbôt
Investment is the best way to generate more income for yourself. Trading and investing with a super crypto currenry
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April 2021 by Vincent Victory
I needed to get an appraisal done on an engagement ring, and both Marc and Howard were extremely helpful! They explained things I didn't understand and made the process very easy for me. Although I didn't get the ring from them, I would definitely recommend!
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April 2021 by Danielle Kahn
Had wedding set resized by them. They did an excellent job and they were finished in under a week.
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March 2021 by Claudine Lewis
I had a tragic experience of losing my wedding ring, wedding band and my husband's wedding ring as well. Luckily our insurance company recommended Neil Diamonds because my experience was nothing short of amazing. Marc and Howard were extremely patient and accommodating. My original rings were custom pieces and the Neil Diamonds team was committed to reproducing my originals. They nailed the design and produced better quality rings than my originals. I would recommend them to anyone looking for quality pieces and excellent customer service. Their showroom is loaded with options and they are very knowledgeable. Give them a visit. I promise you will not be disappointed!
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November 2020 by Susan DiStefano
Our home had been broken into and most of my jewelry was taken. Our insurance company referred us to Neil Diamonds. They were so compassionate and caring and yet very professional. We were so satisfied when all was done. PS...some advice....don't wait until after you're robbed to get a safe.
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October 2020 by Scott Cooper
Howard Horn was exceptional to deal with, oversaw them production of most exquisite engagement ring we have ever seen!
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September 2020 by Alison Siminoff Ruchaevsky
I was devastated when I lost the diamond out of my engagement ring. it was a custom stone and ring so I thought it was never going to be able to be replaced. Neil Diamonds not only replaced it, but worked quickly to get it back to me looking even better than before. Howard always followed up with me and communicated every step to ensure I got the best service and custom service. Thank you Neil Diamonds for amazing work! If you are in the market for quality jewelry with superior service, Neil Diamond is the place for you.