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July 2025 by A MO
I have an old coach bag with a broken zipper that my husband bought me many years ago at Macy's. I had to drop it off at the Coach store to get the zipper fixed and the lady at the counter was borderline condescending. She insisted it was an outlet bag based on the vintage logo and wasn't sure whether she could help me. I'm guessing she wasn't aware the logo changed in the late 2010s to a simplified C. She finally agreed to have it shipped but said it could take weeks and cost $75 and that I might as well buy a new bag. I didn't really care about the price tag since this bag is sentimental to me but was so put off by her attitude that I left. I have to figure out how to fix it some other way and don't think I'll ever buy a Coach purse in the future knowing how difficult it is to get something simple fixed.
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June 2025 by Joann Martinez
I had an issue with the Coach House store in Manhattan, but thankfully I came across Allie, the manager at this location. She was absolutely amazing — she stepped in right away and contacted the Coach House store on my behalf, and resolved the issue without any hesitation. Her professionalism, kindness, and willingness to help made all the difference. Because of her, I’ll definitely be coming back here for all my future handbag purchases. Highly recommend this store and especially Allie!
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June 2025 by Melissa Galluccio (travel_the_world_melissa)
I found out that coach cleans your all leather bags for free . I had to take a couple of trips but got all my leather coach bags cleaned and I am so happy they look new . The workers in the store were wonderful and helpful . Amethyst Laura Frankie Alley and the young man who cleaned my bags thank you! Store is very organized and you can bring 5 bags at a time to clean no overnight and depending on how busy the store is will depend how long it will take its Monday through Thursday they will clean your bags .They have beautiful new bags I did inot buy more bags but i was tempted to .
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May 2025 by Nagy G
Everything was perfect until I got into my car then noticed that they did not add a charm with a bag that I purchased then the next day I had to drive an hour just to pick a charm up from them and what really got me upset is when I entered the store just to pick up the charm I had a sales lady approach me and ask if I needed help and when I told her I was there to pick my charm up that they forgot and that was on hold her whole personality changed then she came from the back with the charm and just threw the charm into the bag with out caring and with a nasty attitude . The charm could have easily been damaged or broken . Coach from Westfield mall if your workers don’t take their job seriously or don’t want to work there please just get rid of them and work an other job
Thanks for wasting my time and making me feel like a fool.
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January 2025 by Jennifer Pujols
I just went to this boutique and had the best experience. I was greeted by Karen, she is absolutely the best; very knowledgeable and kind. I left the store loving the bag I had purchased.
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December 2024 by Adriana Valencia
Lauren is less than helpful. Take your business somewhere else or at least a different Coach store.
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December 2024 by Curvy Thompson
Customer service is the best. I made a purchase from the outlet which needed to be returned because I ordered wrong color. This Coach store processed the return no charge. Within thirty minutes my account was credited. Awesome
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December 2024 by Flow Tejada
Bought two bags and a wallet last night, thanks to Naomi and Danyeli! The entire team was awesome! I actually had fun shopping there. I am not a “bag girl” and certainly not a brand person, but the energy in the store was right! Walked in to buy a wallet for Christmas present for my mom and walked with two Coachtopia bags! Highly recommend this store for the service alone.
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November 2024 by Ivan L (Ivz)
I never received a survey for my latest purchases, but I decided to make a review here. I am very thankful for the staff at the Paramus Coach store location. I can personally thank Amethyst, Manuela, and the store manager; unfortunately, I forgot her name, but they were all very helpful. They went out of their way to please my wife, and she was very happy in the end. Thank you, ladies.
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September 2024 by NapturalDivas2Adore Journey
I instantly fell in love with Coach new Tabby line. Folks been raving about this new line, especially the suede and jean material one. I went on Coach website, and the beige suede one that I really wanted was sold out. My feelings were hurt lol. So I did some research and made a list of all the stores to call to see if maybe someone was still carrying it. Well thank God for GSP, the first one on my list, they had it whew. Manuela who assisted me on the call was so sweet, she placed it on the side as I promised her that my bag will be picked up later that day (girl, thank you). The team who assisted me were so nice and welcoming. I only remember Heba’s name because it was so unique as my name. I was educated on the care of my bag and congratulated for purchasing my first Coach bag on my own. Although I own several that was a gift from others, but it’s nothing like buying your own. Thanks to the GSP team at Coach for making your girl welcomed and excited about wearing her Tabby. My next bag, it will definitely be brought at GSP.
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June 2024 by RocDel Financial
Purchased a new Tabby today for a birthday gift for my daughter. Immediately upon entering the store I was greeted with warmth and kindness, then finished up with Heba who was also very friendly, knowledgeable and helpful. They made my shopping experience at Coach GSP such a pleasure! Will definitely be back for sure!
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June 2024 by Bryanta' Crawford
I visited this store yesterday and Heba was my sale associate! She was amazing and very knowledgeable and definitely attentive. I was super indecisive and she was patient. The staff that worked yesterday was great, as they also assisted! Super happy with my purchase! This location has a great selection!
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May 2024 by Mike Goodman
Had the absolute best experience from the manager tionne from GSP Coach store . Tionne went above and beyond for me I was looking for a bag for my girlfriend that was sold out. She checked the warehouse which was also sold out and then checked all stores around. She was able to find me the bag that was all the way in PA they had 1 left and then helped me contact them and had them ship it to me. Customer service like this dosnt exist anymore unfortunately and I’m very grateful for her help. I will definitely be shopping with her more often.
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February 2024 by Federica Monteleone
Stopped by with my boyfriend because I couldn’t resist the adorable Valentine’s Day display. The Cassie bag with the heart strap caught my eye and I knew I needed her. David helped throughout and made my experience so wonderful. Once he told me that Cassie came with 3 other strap options he sold me. He created my personalized tag and suggested the perfect color font to compliment my new purse’s accents. He is truly a doll, no exaggeration!! Such great conversation and radiant energy!! If you find yourself needing a new bag RUN to this location. The other associates are very nice, but David is my fave ??
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December 2023 by Carlos Acevedo
I ordered a bag on line for my wife. Obviously I got the wrong bag. We went to the store to see about making an exchange for something else. And of course, I lost my receipt. As we walk in, with an amazing smile Amethyst welcomed us into the store and was quick to help us. She gave my wife a ton of options in style, size, and colors. I ended up spending a bit more but well worth it. The customer service is definitely a 10 outta 10. Will be getting myself a wallet from there next time I’m at the mall.
