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January 2024 by -Sneak-Ers- Zone-
One of my favorite store.
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January 2024 by miranda bonello
There were two rude employees with zero customer service whatsoever. One employee rudely told me that the dressing room was downstairs after I asked politely; I understand there is a sign on the wall but I did not see it, it would not kill to show a little respect for the customer. Later, I asked that same employee for a price check and she just told me to wait in line at the register. Then, another customer asked the employee for a price check and THEN she came over to me, standing in line, to do the price check. Absolute waste of my time. I believe that employee’s name was Wendy or started with a W. To top it off, another employee behind the register greeted me without a care in the world. I did not catch her name but she had purple AirPods connected to her lanyard. If you want to feel like you are a burden to the employees, come to this H&M!
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December 2023 by Daniel Majano
This location is the worst in customer service. The store manager is a hispanic woman, I believe her name is Kim, that woman doesn't have no customer service, she's rude and nasty she's fat fisical and her attitude as well.She never open on time the store always late . H&M should replace her for someone with better customer service skill more friendly
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October 2023 by Alla V
? cool ?
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September 2023 by YY Koegel
Nice store, extremely helpful staff.
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August 2023 by Ron Koshy
I had to return 6 shirts because the quality assurance at H&M is horrible. The guy at the register spent 15 minutes doing the return because he took each shirt, put it on a hanger, buttoned it up, and hung it on a rack. He did each shirt individually. So instead of scanning 6 shirts and refunding me, he did all the work of getting the shirts ready to sell again and then finally did the refund. So I stopped shopping at H&M 1 year ago.
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July 2023 by Chloe 8484
The employees have no training at all, they change their words and tell lies. They are rude. totally wasted my time
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May 2023 by chaimaa bendahane
Last week I want to do exchange for top and skirt I got them the day before did not fit for me,tow girls by the register they said no it’s final sale you cannot exchange them and everything had discount it’s final sale ?I told her nobody told me she said it’s new rules. In fact I used to do exchange for size because i don’t lik to try on.I walked out with the clothes so disappointed.And today I want to get pants for my husband and the Lady by the register she said the same thing and it I said why again she said it’s already 50% off in fact, they didn’t have no red tag nothing I said it’s not for me for my husband she said even that and I said, can I talk to the manager she said OK since the manager he came is she asked himif I could exchange the item, he said yes you can exchange it btw he’s very nice person I think he’s Asian guys
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May 2023 by Harrison Kanarick
Standard H&M but I had a harder time doing returns here compared to the stores at Garden State Plaza and American Dream. I don’t know if it’s a new policy or just this store but it seems that this H&M doesn’t accept certain types of returns depending on department which is an inconvenience.
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April 2023 by B B
Found what I needed. Staff was polite. Whenever I am in the area I stop in there to browse and shop
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August 2022 by Mariia Der
Hello everyone!I think this H&M is too small.It would be better if it was bigger ?
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August 2022 by Gabriel Glasser
Drove here Sunday afternoon to find out it was closed on Sundays.
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July 2022 by M Asim Qamar (Asim)
HM is at great location in Bergen mall. Very nice and clean storeNice selection of casual and modern style clothing.They have dress shirts , pants and many more clothing at very reasonable prices.Always look for special offers and sales items all over the store.Upstairs is small but downstairs is huge
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March 2022 by Pris R
Fitting rooms are never open. The store opens at 10:30 but the fitting rooms open at a later time. Makes absolutely no sense. I always have to drop everything in my hands because I don’t have time to wait for them to decide to open the fitting rooms.
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February 2022 by S Foroughi
The address is not correct. The correct place is in 680 Bergen town center, and what is shown here is Paramus park.
