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“I drop off packages several times a week and have always enjoyed the friendly staff. It's nice to see the same staff as it's personable. Been going here close to 2 years and always pleasant. Wish them lots of success”
“I want highly COMMEND as well as RECOMMEND this particular UPS store because they have provided EXCEPTIONAL “5 Diamond/5 Star” service beyond compare!!!
The store Manager, Gage Roman and the ENTIRE staff actually assisted us with thwarting a sophisticated criminal enterprise that nearly left my 81 year old father scammed and swindled out of $20,000 dollars!!!
Gage Roman was the epitome of courteous, caring, thoughtful, patient, and professional assistance every step of the way in this process!!! If he can provide this level of service and assistance and compassion with customers in Colorado that he has never met in person then just imagine how much more so that Gage Roman and his ENTIRE staff will take care of your business needs in the greater Clifton New Jersey area!!!
I can sing his praises all day long!!!
This is merely the beginning of well deserved recognition, appreciation and exultations to be showered upon Gage Roman and his truly outstanding leadership at this store and the local community!!!
My deepest and most sincere gratitude and appreciation to Gage Roman and his ENTIRE staff!!!
-Keith Sarntee
Boulder, Colorado”
“Every staff that I encountered with in the Englewood location. Been nothing but the best really helpful if you're not knowledgeable but u know u need a specific thing done they will handle it and you will by time you leave there.”
“The team member who assisted me was extremely kind, professional, and helpful throughout the entire process. They answered all my questions patiently and made everything quick and easy. I truly appreciate the excellent customer service and positive attitude. Thank you for such a great experience!””
“Friendly, efficient, professional and consistently great experience with all their staff, no matter the time of day. Not just my favorite location because they're local, they're truly the best.”
“I'm shocked at the bad reviews. I go to this location a lot and the staff is always so professional and polite. They always take care of me with patience and respect. I typically go on Saturdays and everyone that works there on Saturday's are all absolutely excellent! They deserve a raise! ;) This location is one of the best UPS locations in the city in my opinion.”
“I saw someone rate the staff as rude in another review. I have used this place multiple times for shipping and while the staff may not be overly friendly they are always helpful and get it done quickly and professionally.”
“The workers are very professional and knowledgeable. Mr. Peter was very helpful to proceed with my staff and was very kind spending time to resolve my problem. Really appreciate his help! Best regards, Milla ♥️”
“Very friendly service. They actually help the community sometimes and what i mean by that is they help low charges sometimes. They helped me once or twice when in was short on a dollar or 2. Just sometimes there's a wait but over all great friendly service and staff.”
“Sal did an incredible job on my seating table poster for my wedding. He was efficient and had it done so fast and really took his time to make it look amazing. 10 out of 10 I recommend.”
“There are new owners here for a few years now and they are awesome! I believe a lot of the negative reviews are from the previous guy. Disregard them because this place is great and they are super friendly and helpful here!”
“I had a great experience at this UPS location. Every staff member I interacted with was kind, patient, and genuinely helpful. They took the time to answer my questions and made sure everything was handled smoothly, even during a busy time. It’s clear they care about providing good service and making the process easy for customers. Really appreciate the positive attitude and professionalism—definitely one of the better experiences I’ve had shipping packages.”
“The store is well organized and in a new location. The parking is easier.The employee was polite, professional and engaging. The employee quickly corrected spelling errors in the last name as I had visited before. Provided information about package handling and services. I left the store in about 5 minutes.”
“I had a fantastic experience working with Peter. He was professional, responsive, and went above and beyond to make sure everything was done right. It’s rare to find someone so reliable and easy to work with these days. I wouldn’t hesitate to recommend him and will definitely reach out again in the future. Thank you, Peter!”
“I’ve had a great experience at this UPS Store. The staff is always friendly, helpful, and professional. They go out of their way to make things easy and quick, and I really appreciate their kindness every time I stop in. Highly recommend”
“I’ll be honest in the past, this UPS Store wasn’t always the friendliest place to go. But something has definitely changed recently, and it’s for the better. The guys working there now are great, friendly, helpful, and willing to go out of their way to make sure everything gets done right. It’s a night-and-day difference compared to before. I really appreciate the improvement, and it makes me want to keep coming back to this location.”
“This Store is the best they do everything and they’re so kind they help you print the label if you do not have a printer they fax for you. They do everything and they are so nice helpful pleasant I wouldn’t go anywhere else.”
“Ups store is,great now they have renovated so it is very clean and sharp.
Jay helped me with my printing all the employees are,greatful and helping.
Is is very good for shipping and printing all types.
Great!!!”
“Excellent service even at 8amish on a Sunday morning. Friendly, helpful, knowledgeable staff made my print out possible at Ups store within pharmacy. Especially Dino he made efforts im customer service beyond measure. Thank you!”
“Excellent customer service and wonderful caring staff. I had questions and the the young people that work there are very helpful. All three and the manager are great”
“I love this UPS Store and have been going to this location since I’ve moved here. The staff is always so helpful friendly especially today when I had 10 boxes to ship. They were eager to assist me and offer a hand truck to make it easier for me to transport to the front to scan. Thank You to everyone who works there!”
“Dropped by today to mail off an international parcel and Nico ensured my shipment was handled and processed with the utmost care, professionalism and efficiency. Truly wish every employee was of this man's caliber. Thank you and happiest holidays.”
“I placed a last-minute print order that we needed urgently, and Carlos was incredibly friendly and helpful throughout the entire process. He went above and beyond to make sure everything was completed on time and made the experience stress-free.
The quality was great, the turnaround was fast, and the customer service was outstanding. We will definitely continue printing with them in the future. Highly recommended!”
“Dario gave me excellent customer service! he answered my several calls to the store there were over 5. I was shipping something for my brother's birthday and he was amazing and so helpful!! He was knowledgeable, polite & respectful & didn't make me feel like I was bothering him at all like at other places!! A true hard worker!!
I hope me gets recognized for the AMAZING job he's doing for UPS!!! There also was another rep who was great who gave Dario my message & questions too. I will definitely keep coming back to the Orient way location when I need all of my packages sent even though It's a bit of a drive for me but it's worth it!! He gave me the most excellent customer service and such a professional & helped me with all my important packages with top priority! I will definitely be.
a returning customer and will let my family and friends know how Dario went above & beyond to assist me today!! Thank you again Dario Keep up all your great work!!!”
“I love my local ups store. Everyone is very helpful and professional. And I’ve never had a bad experience there after patronizing this store for years. This is unusual in NYC. What are great and helpful business resource that I gladly recommend to everyone.”
“I’m confused by the bad reviews. I go there all the time, have for years now, and everyone is always kind, not just to me, but to every other customer while I have been there. Even when I have made mistakes with my Amazon returns, they have always been gracious about explaining things to me. Every UPS store I have ever been to charges for packing something for you if it’s not “no box no label.” The woman who works there helped me with color prints for my classroom, and when they didn’t come out right because I had sent them in the wrong format, she happily reprinted them free of charge. Maybe the poor reviews are from people who don’t like that the workers wear masks? Or they don’t like ever being told no, even if it’s done politely? Or there’s another reason, which I suspect but won’t post here? Whatever your issue, I simply don’t believe that these nice people were rude like some of the stories here say.”
“I had such a great experience! The UPS employee was super friendly, patient, and went out of their way to help me. They made the whole process quick and easy. Truly appreciated their kindness!”
“It’s very important extremely likely number 10. They’re very good store efficient professional, friendly. And location is very convenient. What else I could say besides they’re doing everything correct.”
“I was surprised to see mostly negative reviews, as my experience with their services has been positive. I've sent international packages through them, and the pricing has always been reasonable. The owner has consistently been efficient in preparing shipments, including packaging and boxing, making the entire process fast and seamless. My packages have also arrived on time without any issues.
I noticed that Korean appears to be his primary language, so I wonder if language barriers may have contributed to some reviewers perceiving him as unfriendly or even rude. Aside from that, I've found the overall quality of service to be reliable and satisfactory, and I would recommend them based on my experiences.”
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“The UPS Store in Paramus, NJ offers a quick and efficient experience for its customers. The swiftness of getting in and out is commendable, making it an ideal choice for those who are pressed for time. The staff is incredibly friendly and helpful, always ready to assist with any questions or concerns. They go above and beyond to ensure a positive experience for every customer. Overall, the combination of fast service and welcoming staff makes this UPS Store a top-notch choice for all your shipping and printing needs.”