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“I recently purchased a tempur-pedic bed (with a pillow as a free gift) from this store. Alex, a sales associate at this location, was very helpful, kind, and caring about my situation. I am dealing with a herniated disc in my neck and have had tremendous pain. She showed true compassion and a deep understanding of the best product for me. I have had the bed about two weeks and could not be happier. Alex truly cares about her customers.”
“I would like to express my sincere appreciation to Tom Paone, Manager of the Paramus location, and Jennifer from the Repair Center for their outstanding assistance with an issue involving my new refrigerator.
With a holiday weekend approaching, I was concerned about getting the matter resolved quickly. Tom and Jennifer both took the initiative to escalate my claim, and thanks to their efforts, the issue was resolved in less than 24 hours.
My family and I have been shopping at PC Richard & Son for many years, and experiences like this are the reason we will continue to do so. We have always been treated like family, and that level of personal care and customer service is what truly sets PC Richard & Son apart from the big box stores.
Thank you again, Tom and Jennifer, for your professionalism, responsiveness, and dedication to customer satisfaction.”
10AM - 9PM
545 NJ-17, Paramus
Mattress Stores
“I honestly received such amazing support and delivery coordination from Mario. Throughout the sale I never felt pressured, and I felt like Mario was incredibly patient, supportive, and knowledgeable on all my questions through a variety of mattress and furniture options. At times Mario even walked both myself and my family though the store to show me all the products available. I fully furnished a new apartment at a very reasonable price and felt great about the products I purchased. What blew me away is that with coordinating the move-in date both Mario and the store manager followed through with finding my preferred date. That was so important with shipping my furniture down prior to starting my new job. I can’t write enough good things — I would 100% recommend this Ashley’s and if possible I would say ask for Mario. This was one of the best retail experiences I could have asked for with some large purchases.”
“It was that time of the year again, needed a new bed. Nick helped me he was Very knowledgeable courteous and informative on the difference products,I got a bunch of labor day deals! I would definitely recommend Tempurpedic to everyone. This is my third bed from them. I was in and out, I also showed up like 15 mins to close and they didn't even mind. Go here if you want a quality night sleep and a easy and friendly experience getting there.”
“Came in with measurements and photos of our living room and Maria pulled up options that fit the layout without me having to guess, her design sense made the process smooth”
“My salesman Yehon could not have been more helpful. The store was having a big clearance sale, there were many customers. Still he took the time to move a sofa away from the wall at my request so I could see it before purchasing.”
10AM - 7PM
762 NJ-17 d2, Paramus
Mattress Stores
“It was nice to be able to go to a showroom and check out some mattresses before placing an order. The staff is very knowledgeable and low pressure - the beds sort of sell themselves. We worked with Suzanne during our visit and in the purchase process - all very straight forward.”
“Just placed order after speaking with Gary'l on phone. I had many questions. He was patient, responsive, professional and very helpful. Excellent experience for me.... Gary'l was great!”
10AM - 9PM
250 Rte 4, Paramus
Mattress Stores
“This was our first time at Raymour & Flanagan Sales person Hector was excellent! Not pushy very patient very friendly & kind we weren’t at the store long we knew what we wanted he saw us when we arrived & came right over to help us! We purchased a grey reclining sofa!😊”
“We had a wonderful experience w/ D’hana at n Rt. 17 store- have purchased years ago, and needed to replace family- room furniture- she made a tremendous effort, was friendly and fun, and found us exactly what we were looking for!’
Always great customer service, and fine items!
Highly rec’d!!”
“As a returning customer interested in upgrading bed system, Lushanna quickly identified my needs, pointed me to the Comfort 360 split king, and efficiently processed the purchase along with delivery, providing professional and thoughtful service.”
“Ashley is a great sales associate, she understands your needs and works efficiently. She made the entire process very easy and made sure the furniture to be delivered as expected. I had a small issue with the chairs and after contacting Modani, they immediately resolved it right away through text! I didn’t even have to call anyone. Jenece is a great customer service associate, she was quick and helped with the replacement. Even when I forgot to reply back, she followed up and asked how I’d like to proceed. I was pleasantly surprised and I really appreciated her diligent work.”
“Wonderful business and customer service!I was looking for small space bedroom for my daughter online and accidentally saw Casa Eleganza on Google. Great selection and affordable prices. Due to COVID shipping delay(not the business fault) my bedroom was weeks away and I needed it ASAP but Zach was able to find similar bedroom set in California and delivered with complimentary white glove service in two days! Unfortunately the nightstand hardware was defective but it can be replaced with new one and Zach reimbursed $400 back to my credit card. No one would done that! Thank you Casa Eleganza!”
10AM - 8PM
332 Rte 4, Paramus
Mattress Stores
“I had a great overall experience with Jennifer Furniture and wanted to give credit where it’s due. The merchandise itself is quality stuff — well-made pieces at a price point that genuinely feels like good value compared to what I saw at other furniture stores. You can tell they’re not just moving cheap product.
What really stood out, though, was the customer service. We ran into a difficult delivery situation, and instead of getting the runaround, the customer service team stepped up and worked with us until it was resolved. Fred Cohen in particular went above and beyond — you can tell he genuinely cares about customer service quality and takes real pride in the business. It’s rare these days to deal with someone at a furniture company who actually takes ownership of a problem and sees it through, and that’s exactly what he did.
Four stars instead of five only because the delivery hiccup happened in the first place, but the way they handled it says a lot about the company. Quality furniture, fair prices, and people who stand behind what they sell. I’d shop here again and would recommend them to friends and family.”
“We bought new furniture which was delivered exactly as plannedThe delivery people came and brought the furniture in and put it together all within 45 minutesMy front door screen was slightly messed up, but they fixed that tooVery happy with it all”
10AM - 7:30PM
180 NJ-17, Paramus
Mattress Stores
“I was pleased with my purchase. Jimmy was great. I picked my bedroom and mattress. Was delivered next day. Deliverey guys were professional and assembled everything in short period of time”
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“Raydell is THE sleep expert. He was knowledgeable, patient and helped us pick out the right mattress for us almost immediately. I highly recommend coming here and talking to Ray if you want an expert's opinion on a great night's sleep.”