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January 2024 by Jerry Ruud
Scott and Carlos at Firestone always do a great job with my vehicles. It’s the only place I’d go. While I miss Novi, Scott has done a nice job filling in when he is up front. I’ve been coming here for 25 years and will continue provided the staff remains and the service is at such a high level.
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January 2024 by ANTHONY ESPIRITU
Excellent experience. Great customer service! Professional and friendly. This Parsippany, NJ Firestone is the best among all the Firestone locations I’ve been to. Thank you.
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January 2024 by 370zsd
Called and asked if they had time to mount and balance a tire for me and they just hung up on me. Also cracked my buddies rim changing his tires.
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January 2024 by Zay Hulse
THEY WORK ON COMMISSIONS! Got a quote from a Desi Auto Repair in parsippany with the same repairs for less than half the price. Save yourself some stress and money
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October 2023 by gaurang patel
It went well, knowledgeable staff and quite friendly welcome. Just the problem was the appointment, even though you get the appointment your car can take some time extra to get it done. Anticipation of getting work done is not on the mark. Website appointment doesn’t reflect in their system and that’s annoying.
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October 2023 by Chris Lynn
Arlen was very honest and helped me out today, very good customer service and Winston was great too.. I got approved for the 6 months 0% finance and only had to pay 37 dollars cause I maxed out my approved amount lol.. but ya they took my in right away and Arlen was really honest and professional??.. idk why I saw all those other low reviews but I literally didn’t even have an app and I was done in like an hour and a half not even..
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September 2023 by dharmin bhatt
It's good service given, Good RespondedI Recommend whoever's wants to check their Car psble must visit Fire stone & get it Genuine advice from there experience staffThx.
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September 2023 by Sidd K
Prices are economical and Service was great - fast, economical and friendly staff. I had to go to patch a tire puncture and they took about 20 mins to complete it. They charged around $30 for it.Service: Tires
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September 2023 by Sayanta Barman
Extremely bad experience. They won't mind doing extra work and charging for it even if it needs no work. There are many local shops available around here who will perform the job more honestly.
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September 2023 by Mark Martino
Went to get a quote on tires then I asked them if they would be checking my front end for any needed repairs first and just as I suspected they said they were check the alignment after they put the tires and then I remembered that's what they did to me last time they told me they couldn't do the alignment because I had a loose ball joint after they had already put my tires on meaning I had to make a decision to get it repaired immediately or risk wearing my new set of tires. I remembered now that they do things backwards to get extra work out of you.
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September 2023 by jay parikh
Worst customer service experience. And I agree to lot of the reviews that said to get more work and money out of you they work backwards. 1 of them that works there is a Liar for sureService: Tires
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July 2023 by Daniel Ratis
The took 7 hours to do a simple tire repair and when I came back the didn’t even but the wheel on my car. The guy told me that I needed to do it by myself. I will never bring my car again. Worst service!
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July 2023 by Stephen Antonino
Straightforward appt for tire replacements. They were upfront with wait times and I was updated of the progress of my vehicle's service.
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May 2023 by kaustav samaddar
I’ve been to a lot of firestones and this branch is really good. Worked with Arlind (1260 US-46) most of the times. Very helpful guyServices: Electrical
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April 2023 by Carol Randazzo
Made an appointment for an oil change for 11:30 arrived at 11:20 here it is 12:26 and the car is still not brought in. At 12:15 went to the counter and told them I was here since 11:30 was told oh we are working on it no apology nothing. Am very upset. No reason to make an appointment If they are going to keep me this long. May or may not return no caring about the customers like before.Service: Oil change
